Hybrid Inside Sales Rep — Chain Accounts

Gordon Food Service; Wyoming (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gordon Food Service is seeking an Inside Sales Representative to deliver friendly customer service, process orders, and provide delivery support across phone, email, and digital channels. You will strengthen client relationships through product knowledge, coordination with Transportation, and utilization of E-Commerce tools.

Responsibilities include handling orders, resolving issues, and participating in training sessions while collaborating with cross-functional teams.

Qualifications

• Two years of full-time related work experience and a High School Diploma required.
• Understanding of Foodservice industry operations (Commercial and Non-Commercial segments), USDA dietary regulations, and commodities.
• Must have excellent written, verbal, organizational and communication skills.

Responsibilities

• Answers customer questions, investigates and corrects errors to solve customer problems.
• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.
• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.
• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Customer Supply Chain Specialist, Supply Chain Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.
• Maintains peer relationships in the field to share issues and ideas.
• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.

Skills

Customer service

Communication

Time management

Multitasking

10-key data entry

Detail orientation

Problem-solving

Education

High School Diploma

Tools

Product Acquisition

Credit

Customer Acquisition

Invoice Retrieval

Job description

Gordon Food Service is seeking an Inside Sales Representative to deliver friendly customer service, process orders, and provide delivery support across phone, email, and digital channels. You will strengthen client relationships through product knowledge, coordination with Transportation, and utilization of E-Commerce tools.

Responsibilities include handling orders, resolving issues, and participating in training sessions while collaborating with cross-functional teams.