Hybrid Chain Accounts Inside Sales Pro

Phase2 Technology; Wyoming (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Gordon Food Service is seeking an Inside Sales Representative to deliver friendly, efficient customer service, process orders, and support delivery coordination across phone, email, and digital channels.

This role emphasizes product knowledge, order accuracy, and issue resolution, while promoting E-Commerce tools and collaborating with cross-functional teams. The position follows a hybrid schedule with in-office and remote work options.

Qualifications

• Two years of full-time related work experience or equivalent is often expected.
• Understanding of foodservice industry operations and USDA dietary considerations is a plus.
• Excellent written, verbal, organizational and communication skills.
• Strong customer service, time management, multitasking and problem-solving abilities in a fast-paced environment.

Responsibilities

• Answer customer questions and resolve errors to solve issues.
• Manage customer orders (stock and non-stock) via manual methods or EDI and coordinate timely confirmations.
• Arrange exception deliveries with Transportation, UPS, and third-party services.
• Assist in training of new team members and participate in ongoing sessions.
• Build relationships with internal teams across sales, pricing, credit, and logistics.
• Maintain awareness of supply chain strategies and communicate across distribution centers and logistics teams.

Skills

Customer service

Order processing

EDI

Communication

Time management

Data entry

Education

High School Diploma

Tools

EDI systems

GFS proprietary apps

Job description

Gordon Food Service is seeking an Inside Sales Representative to deliver friendly, efficient customer service, process orders, and support delivery coordination across phone, email, and digital channels.

This role emphasizes product knowledge, order accuracy, and issue resolution, while promoting E-Commerce tools and collaborating with cross-functional teams. The position follows a hybrid schedule with in-office and remote work options.