Chain Accounts Inside Sales Representative

Gordon Food Service; Wyoming (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Gordon Food Service is seeking an Inside Sales Representative to provide friendly customer service, process orders, and support delivery coordination across phone, email, and digital channels. You will deepen client relationships through product knowledge and E‑Commerce tools, while contributing to a collaborative supply chain across our distribution centers.

The role requires 2 years of related work experience, a high school diploma, and strong communication skills.

Qualifications

• Two years of full-time related work experience.
• High School Diploma or equivalent.
• Understanding of Foodservice industry operations.
• Excellent written, verbal, organizational and communication skills.
• Proficiency with 10-key data entry and basic computer applications.

Responsibilities

• Answers customer questions and resolves issues to ensure satisfaction.
• Manages customer orders (stock and nonstock) via EDI or other systems and follows up.
• Arranges exception deliveries with Transportation, UPS, and third parties.
• Trains new Chain Accounts Representatives and attends ongoing sessions.
• Builds relationships with National Account and Call Center teams to coordinate work.
• Shares issues and ideas with field peers to improve collaboration.
• Communicates supply chain strategies with core teams across distribution centers.

Skills

Customer service

Communication

Multi-tasking

10-key data entry

Education

High School Diploma or equivalent

Tools

EDI systems

Proprietary GFS applications

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

The Inside Sales Representative delivers friendly, efficient customer service, order processing, and delivery support to Gordon Food Service customers across phone, email, and digital channels. This role strengthen customer relationships through deep product knowledge, delivery coordination, order accuracy, and issue resolution, while actively promoting and supporting E-Commerce tools.

What You Will Do

• Answers customer questions, investigates and corrects errors to solve customer problems.
• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.
• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.
• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Customer Supply Chain Specialist, Supply Chain Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.
• Maintains peer relationships in the field to share issues and ideas.
• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.

When you will work:

• Rotating schedule between Sunday - Thursday and Monday - Friday. Hours 7:30AM-4:30PM or 8AM-5PM.
• Hybrid Work Schedule: 4 days in office, 1 day from home.

What You'll Bring To The Table

• Two years of full-time related work experience and a High School Diploma (or equivalent) required.
• Understanding of Foodservice industry operations (Commercial and Non-Commercial segments), USDA dietary regulations, and commodities.
• Must have excellent written, verbal, organizational and communication skills.
• Strong customer service, time management, multi-tasking, 10-key data entry, detail orientation, and strategic problem-solving skills in a fast-paced environment.
• Ability to develop working knowledge of all U.S. Gordon Food Service distribution center operations, transportation departments, routing profiles, order types, and cutoff times.
• Ability to learn proprietary GFS applications (Product Acquisition, Credit, Customer Acquisition, Invoice Retrieval) and adapt to frequent technological updates; proficiency in 10-key data entry.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.