Chain Accounts Inside Sales Representative

Phase2 Technology; Wyoming (MI); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Gordon Food Service is seeking an Inside Sales Representative to deliver friendly, efficient customer service, process orders, and support delivery coordination across phone, email, and digital channels.

This role emphasizes product knowledge, order accuracy, and issue resolution, while promoting E-Commerce tools and collaborating with cross-functional teams. The position follows a hybrid schedule with in-office and remote work options.

Qualifications

• Two years of full-time related work experience or equivalent is often expected.
• Understanding of foodservice industry operations and USDA dietary considerations is a plus.
• Excellent written, verbal, organizational and communication skills.
• Strong customer service, time management, multitasking and problem-solving abilities in a fast-paced environment.

Responsibilities

• Answer customer questions and resolve errors to solve issues.
• Manage customer orders (stock and non-stock) via manual methods or EDI and coordinate timely confirmations.
• Arrange exception deliveries with Transportation, UPS, and third-party services.
• Assist in training of new team members and participate in ongoing sessions.
• Build relationships with internal teams across sales, pricing, credit, and logistics.
• Maintain awareness of supply chain strategies and communicate across distribution centers and logistics teams.

Skills

Customer service

Order processing

EDI

Communication

Time management

Data entry

Education

High School Diploma

Tools

EDI systems

GFS proprietary apps

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The Inside Sales Representative delivers friendly, efficient customer service, order processing, and delivery support to Gordon Food Service customers across phone, email, and digital channels. This role strengthen customer relationships through deep product knowledge, delivery coordination, order accuracy, and issue resolution, while actively promoting and supporting E-Commerce tools.

What you will do:

• Answers customer questions, investigates and corrects errors to solve customer problems.
• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.
• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.
• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Customer Supply Chain Specialist, Supply Chain Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.
• Maintains peer relationships in the field to share issues and ideas.
• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.
  

Performs other duties as required.

When you will work:

• Rotating schedule between Sunday - Thursday and Monday - Friday. Hours 7:30AM-4:30PM or 8AM-5PM.
• Hybrid Work Schedule: 4 days in office, 1 day from home.

What you'll bring to the table:

• Two years of full-time related work experience and a High School Diploma (or equivalent) required.
• Understanding of Foodservice industry operations (Commercial and Non-Commercial segments), USDA dietary regulations, and commodities.
• Must have excellent written, verbal, organizational and communication skills.
• Strong customer service, time management, multi-tasking, 10-key data entry, detail orientation, and strategic problem-solving skills in a fast-paced environment.
• Ability to develop working knowledge of all U.S. Gordon Food Service distribution center operations, transportation departments, routing profiles, order types, and cutoff times.
• Ability to learn proprietary GFS applications (Product Acquisition, Credit, Customer Acquisition, Invoice Retrieval) and adapt to frequent technological updates; proficiency in 10-key data entry.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.