Hybrid Inside Sales Pro - Employee-Owned Grid Tech

S&C Electric Company; Chicago (IL); Hybrid; USD 54,000 - 71,000; Full time

Job summary

S&C Electric Company in the United States is seeking an Inside Sales Representative to support our external sales force and customers in one or more sales territories. The role emphasizes building strong customer relationships and handling inquiries, orders, and documentation in a high-volume environment.

Ideal candidates will have 3+ years of customer service experience in manufacturing, proficiency with MS Office, Excel, and familiarity with Oracle and Salesforce, plus strong communication,

Qualifications

• 3 years customer service experience within a Manufacturing type company.
• Proficient in computer software systems including MS Office and MS Excel.
• Working knowledge of Oracle and Salesforce.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Strong attention to detail and analytical skills.
• Strong technical capacity.
• Ability to communicate and work cooperatively with all levels within the organization.

Responsibilities

• Manage assigned territory(ies) and provide support to Sales and customers for various inquiries, general product, order, process questions.
• Review drawings, Specification Bulletins, and other resources to help troubleshoot routine requests or problems with customer orders, customer accounts, and other related issues
• Process and verify the accuracy of literature requests, quotation requests, sales orders, credits, debits, and returns.
• Negotiating shipment schedules and expedites.
• Use various Microsoft apps, SalesForce, and Oracle to process requests
• Identify where improvement is needed in sales processes and make suggestions for improvements
• Working to build customer loyalty based on helpful and responsive communication.
• Maintain general working knowledge of S&C products and services.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Analytical skills

Team collaboration

Technical capacity

Tools

MS Office

MS Excel

Oracle

Salesforce

Job description

S&C Electric Company in the United States is seeking an Inside Sales Representative to support our external sales force and customers in one or more sales territories. The role emphasizes building strong customer relationships and handling inquiries, orders, and documentation in a high-volume environment.

Ideal candidates will have 3+ years of customer service experience in manufacturing, proficiency with MS Office, Excel, and familiarity with Oracle and Salesforce, plus strong communication,