Subscription Growth & Retention Specialist

Elite Grid; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Elite Grid is seeking a Subscription Growth Specialist to drive acquisition, engagement, retention, and recurring revenue for subscription-based products. You will leverage customer data, lifecycle marketing, and offer strategy to increase subscriber value and predict revenue growth.

The role collaborates with Product, CRM, Marketing, Customer Success, Sales, Analytics, Finance, and Operations to optimize the full member lifecycle, including renewal, win-back, and pricing experiments.

Qualifications

• Bachelor’s degree required in Marketing, Business, E-commerce, Data Analytics, Communications, Finance, or related field.
• Experience in subscription marketing, membership marketing, CRM, lifecycle marketing, customer retention, recurring revenue, or related role.
• Strong understanding of subscription models: acquisition, activation, engagement, renewal, churn, retention, and LTV.
• Experience planning subscriber campaigns: acquisition, onboarding, retention, renewal, win-back, upsell, loyalty.

Responsibilities

• Develop acquisition and retention campaigns across channels.
• Analyse subscriber behaviour, segments, funnels, churn patterns, and revenue trends.
• Refine membership offers, pricing, promotions, bundles, incentives, or upgrade paths.
• Monitor metrics like MRR, ARR, churn, renewal, ARPU, CAC, and LTV; report to stakeholders.

Skills

Subscription marketing

CRM

Lifecycle marketing

Customer retention

Recurring revenue

Audience segmentation

Data-driven decision making

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Marketing, Business, E-commerce, Data Analytics, Communications, Finance, or a related field

Tools

HubSpot

Salesforce

Braze

Klaviyo

Chargebee

Zuora

Recurly

Job description

Elite Grid is seeking a Subscription Growth Specialist to drive acquisition, engagement, retention, and recurring revenue for subscription-based products. You will leverage customer data, lifecycle marketing, and offer strategy to increase subscriber value and predict revenue growth.

The role collaborates with Product, CRM, Marketing, Customer Success, Sales, Analytics, Finance, and Operations to optimize the full member lifecycle, including renewal, win-back, and pricing experiments.