Hybrid Inside Sales Executive – Service Change Growth

WM; Chicago (IL); Hybrid; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Stock purchase plan

Job summary

WM is seeking an Inside Sales Representative, RWCS Service Change, to manage outbound service change leads, acquire new customers, and upgrade existing accounts to WMHS offerings. The role drives incremental revenue by converting inquiries and executing targeted lead campaigns, promoting WMHS solutions including regulated medical waste disposal.

This hybrid position is onsite three days a week at 500 W Monroe St, Chicago, IL, with work-from-home on Monday and Friday.

Qualifications

• Bachelor's Degree in Sales, Marketing, or equivalent work experience.
• High School Diploma (accredited).
• 2 years customer service experience demonstrating ability to manage and develop prospective and existing accounts.

Responsibilities

• Manage outbound service change leads and convert inquiries into upgrades.
• Develop pipeline through lead campaigns and prospecting.
• Document and route leads in CRM with proper territorial ownership.
• Research customer regulatory requirements and service change drivers.
• Meet KPIs for call volume, conversion rates, and revenue.
• Forecast monthly and quarterly service change revenue within 5%.
• Identify opportunities to upsell WMHS products and services.
• Maintain accurate notes in the CRM and track opportunities.
• Qualify service change requests using consultative selling strategies.
• Support assigned projects as needed.

Skills

Customer service

Education

Bachelor's Degree in Sales/Marketing or equivalent

High School Diploma

Job description

WM is seeking an Inside Sales Representative, RWCS Service Change, to manage outbound service change leads, acquire new customers, and upgrade existing accounts to WMHS offerings. The role drives incremental revenue by converting inquiries and executing targeted lead campaigns, promoting WMHS solutions including regulated medical waste disposal.

This hybrid position is onsite three days a week at 500 W Monroe St, Chicago, IL, with work-from-home on Monday and Friday.