Hybrid Infrastructure Support Engineer: Proxmox & Networking

Scriptwellrx; Boston, Northern (MA, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Scriptwellrx seeks an Infrastructure Support Engineer to join our IT team in the Boston area. You will share hands‑on responsibility for end‑user support, AD/365 administration, and the virtualized, networked infrastructure at our hybrid site.

You’ll work closely with our Infrastructure Engineer, handling on‑prem virtualization, colocation interactions, and scripting automation. The role requires problem‑solving, clear documentation, and a collaborative startup mindset.

Qualifications

• 2+ years of IT support/helpdesk experience.
• Experience administering Active Directory and Microsoft 365.
• Working knowledge of TCP/IP, DNS, DHCP, VPN.
• Comfortable configuring desktops, laptops, and basic network gear.
• Strong troubleshooting, documentation & communication skills.
• Resourceful, flexible in a small company with evolving playbooks.
• Willingness to travel periodically to colocation facility.

Responsibilities

• Provide Tier 1/2 end-user support via ticketing, walk-up, and chat/email.
• Administer Active Directory and Microsoft 365 accounts and licensing.
• Assist with on‑prem virtualization (Proxmox) and networking (firewalls, switches, VLANs).
• Write PowerShell scripts to automate routine tasks; support Ansible provisioning as it matures.
• Maintain clear documentation of systems, configurations, and procedures.
• Collaborate with Infrastructure Engineer and team to troubleshoot complex issues.

Skills

IT support

Active Directory

Microsoft 365

Networking basics

Troubleshooting

Documentation

Communication

Problem solving

Travel readiness

Tools

Proxmox

pfSense

PowerShell

Ansible

VMware

Hyper-V

Cisco CCNA

Job description

Scriptwellrx seeks an Infrastructure Support Engineer to join our IT team in the Boston area. You will share hands‑on responsibility for end‑user support, AD/365 administration, and the virtualized, networked infrastructure at our hybrid site.

You’ll work closely with our Infrastructure Engineer, handling on‑prem virtualization, colocation interactions, and scripting automation. The role requires problem‑solving, clear documentation, and a collaborative startup mindset.