Infrastructure Support Engineer

Scriptwellrx; Boston, Northern (MA, KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Scriptwellrx seeks an Infrastructure Support Engineer to join our IT team in the Boston area. You will share hands‑on responsibility for end‑user support, AD/365 administration, and the virtualized, networked infrastructure at our hybrid site.

You’ll work closely with our Infrastructure Engineer, handling on‑prem virtualization, colocation interactions, and scripting automation. The role requires problem‑solving, clear documentation, and a collaborative startup mindset.

Qualifications

• 2+ years of IT support/helpdesk experience.
• Experience administering Active Directory and Microsoft 365.
• Working knowledge of TCP/IP, DNS, DHCP, VPN.
• Comfortable configuring desktops, laptops, and basic network gear.
• Strong troubleshooting, documentation & communication skills.
• Resourceful, flexible in a small company with evolving playbooks.
• Willingness to travel periodically to colocation facility.

Responsibilities

• Provide Tier 1/2 end-user support via ticketing, walk-up, and chat/email.
• Administer Active Directory and Microsoft 365 accounts and licensing.
• Assist with on‑prem virtualization (Proxmox) and networking (firewalls, switches, VLANs).
• Write PowerShell scripts to automate routine tasks; support Ansible provisioning as it matures.
• Maintain clear documentation of systems, configurations, and procedures.
• Collaborate with Infrastructure Engineer and team to troubleshoot complex issues.

Skills

IT support

Active Directory

Microsoft 365

Networking basics

Troubleshooting

Documentation

Communication

Problem solving

Travel readiness

Tools

Proxmox

pfSense

PowerShell

Ansible

VMware

Hyper-V

Cisco CCNA

Job description

Job Title: Infrastructure Support Engineer

Location: Boston, MA area (Hybrid — must be within driving range of our colocation facility for periodic on‑site visits)

Department: IT / Infrastructure

Reports to: Infrastructure Engineer

About the Role

We’re a small, fast‑moving healthcare data analytics company looking for an Infrastructure Support Engineer to help manage our internal IT environment and support our hands‑on infrastructure and networking work. You’ll split your time between day‑to‑day helpdesk support for a growing team and hands‑on work with our virtualization, networking, and colocation environment. This is a generalist role at a startup — we care more about resourceful, flexible problem‑solving than deep expertise in any single tool or platform. You’ll work closely with our Infrastructure Engineer and take on increasing ownership as you ramp up.

Key Responsibilities

• Helpdesk & End‑User Support: Provide Tier 1/2 support for employee hardware, software, and account issues via a ticketing system, walk‑up requests, and chat/email.
• Account & Device Management: Administer Active Directory and Microsoft 365 (user accounts, licensing, mailbox access, permissions); provision, image, and maintain employee laptops and endpoints.
• Infrastructure Support: Assist with our on‑prem virtualization environment (Proxmox), networking (firewalls, switches, VLANs), and periodic work at our colocation facility.
• Automation & Scripting: Write PowerShell scripts to automate routine administrative and support tasks; contribute to Ansible‑based provisioning as it matures.
• Documentation: Maintain clear documentation of systems, configurations, and support procedures.
• Collaboration: Work directly with our Infrastructure Engineer and engineering team, escalating and troubleshooting more complex networking or systems issues together.

Qualifications

• 2+ years of experience in IT support/helpdesk, including ticketing systems and hardware/software troubleshooting for end users.
• Experience administering Active Directory and Microsoft 365 (user accounts, permissions, licensing).
• Working knowledge of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Comfortable installing, configuring, and troubleshooting desktops, laptops, and basic network equipment.
• Strong troubleshooting, documentation, and communication skills.
• Resourceful and flexible — comfortable wearing multiple hats and figuring things out in a small‑company environment without established playbooks for every situation.
• Willing to travel periodically to our colocation facility as needed.

Nice to Have

• Experience with Proxmox or another hypervisor (VMware, Hyper‑V).
• Experience with pfSense or other firewall/network appliance administration.
• PowerShell scripting experience; exposure to Ansible or similar configuration‑management tools.
• Certifications such as CompTIA A+, Network+, or Security+, or Cisco CCNA.
• Telephony/VoIP experience.
• Broader networking and infrastructure experience, plus some coding/scripting ability beyond PowerShell (e.g., Python, Bash).