Hybrid: Industrial Automation Support Specialist

Murrelektronik North America; Suwanee (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Murrelektronik North America is seeking a Product Support Specialist to be the technical go-to for customers, distributors, and our sales team. You will troubleshoot, advise, and resolve issues across our automation portfolio, including IO-Link, fieldbus I/O, safety modules, power supplies, and M12 connectivity.

You’ll deliver first- and second-level support by phone, email, and remote sessions, manage support cases in CRM from intake to resolution, coordinate RMAs, and build knowledge base

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Mechatronics, Automation Technology, or related field, or equivalent hands-on experience.
• 5+ years in industrial automation support, controls, field service, or system integration.
• Working knowledge of PLCs, industrial networks, and distributed I/O.
• Ability to read electrical schematics and wiring diagrams.
• Strong troubleshooting skills with a methodical, root-cause approach.
• Clear communicator who can explain technical concepts to engineers and non-engineers alike.

Responsibilities

• Deliver first- and second-level technical support by phone, email, and remote session to customers, integrators, and distributors.
• Troubleshoot device configuration, network communication (PROFINET, EtherNet/IP, EtherCAT), IO-Link, and wiring issues.
• Guide customers through product selection, setup, and integration with PLCs (Siemens, Rockwell, Beckhoff, and others).
• Manage support cases in CRM from intake to resolution, with clear documentation and escalation when needed.
• Coordinate RMAs, failure analysis, and warranty decisions with quality and engineering.
• Build and maintain knowledge base articles, application notes, FAQs, and quick-start guides.
• Capture recurring issues and feature requests and share them with product management.

Skills

PLC knowledge

Industrial networks

Root-cause analysis

Technical communication

Documentation

Education

Bachelor's degree or related hands-on experience

Tools

Salesforce

Dynamics

Job description

Murrelektronik North America is seeking a Product Support Specialist to be the technical go-to for customers, distributors, and our sales team. You will troubleshoot, advise, and resolve issues across our automation portfolio, including IO-Link, fieldbus I/O, safety modules, power supplies, and M12 connectivity.

You’ll deliver first- and second-level support by phone, email, and remote sessions, manage support cases in CRM from intake to resolution, coordinate RMAs, and build knowledge base