Hybrid Inbound Support Specialist (IL) | Customer Care Pro

Footprint Solutions Limited; Lisle (IL); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life/AD&D

Disability insurance

401k with employer match

Paid time off

Floating holidays

Illinois Paid Leave

Job summary

Footprint Solutions Limited, based in Lisle, IL, is seeking a customer-focused service representative who will handle inbound calls and assist the retail installation and merchandising teams with various issues. The role is hybrid and requires reliable communication and problem-solving skills.

The position is full-time, non-exempt, and located in Illinois with benefits including medical, dental, vision, life/AD&D, disability insurance, 401k with employer match, and paid time off.

Qualifications

• Experience in retail operations and phone support preferred.
• Basic computer and typing skills required.

Responsibilities

• Handle inbound calls to assist retail installation and merchandising field teams.
• Demonstrate clear oral communication and active listening.
• Suggest solutions and document issues for follow-up.
• Maintain courteous, professional phone presence.

Skills

Problem Solving

Customer Service

Communication

Outgoing personality

Job description

Footprint Solutions Limited, based in Lisle, IL, is seeking a customer-focused service representative who will handle inbound calls and assist the retail installation and merchandising teams with various issues. The role is hybrid and requires reliable communication and problem-solving skills.

The position is full-time, non-exempt, and located in Illinois with benefits including medical, dental, vision, life/AD&D, disability insurance, 401k with employer match, and paid time off.