Customer Service Pro II — Hybrid, PTO & 401(k)

Sato America, Inc; Romeoville (IL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

401(k) with company match

Job summary

SATO America is hiring a Customer Service Representative II in Romeoville, IL. The role provides essential support to customers, partners, and internal teams. You will handle inquiries, process orders, and resolve issues to ensure a superior customer experience.

Responsibilities include liaising with Sales, Operations, and Manufacturing, maintaining records in ERP systems, and meeting high-volume demands with timely follow-up. Hybrid option may be available after the introductory period.

Qualifications

• Associate degree or equivalent with 1–3 years related experience or training.
• Experience in customer service, order management, or inside sales support.
• Proficiency with Microsoft Office.
• Experience with Oracle, Microsoft Dynamics 365, or other ERP systems.
• Strong verbal, written, and interpersonal communication skills.
• Excellent critical-thinking, problem-solving, and organizational abilities.
• Strong attention to detail and accuracy.
• Ability to manage competing priorities and meet daily commitments.

Responsibilities

• Provide professional customer support by phone, email, and online channels.
• Review, enter, and manage customer orders, service requests, changes, cancellations, and delivery inquiries.
• Coordinate with Sales, Operations, Manufacturing, and other internal teams to confirm requirements and delivery expectations.
• Research and resolve customer concerns and order issues while maintaining accurate records in Oracle, ETQ, and other systems.
• Monitor customer inventory levels, release information, and prepare customer-specific reports.
• Manage multiple priorities and a high volume of communications with timely follow-up.
• Recommend customer-focused solutions and process improvements to support service, production, and delivery needs.

Skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Problem solving

Detail oriented

Education

Associate degree or equivalent

Tools

Oracle

Microsoft Dynamics 365

Job description

SATO America is hiring a Customer Service Representative II in Romeoville, IL. The role provides essential support to customers, partners, and internal teams. You will handle inquiries, process orders, and resolve issues to ensure a superior customer experience.

Responsibilities include liaising with Sales, Operations, and Manufacturing, maintaining records in ERP systems, and meeting high-volume demands with timely follow-up. Hybrid option may be available after the introductory period.