Hybrid Inbound Customer Service Rep — Remote Eligible

Grainger; Tempe (AZ); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Pay advancement up to 50% of paycheck

PTO & holidays

401(k) company contribution

Job summary

Grainger in Tempe, AZ is hiring a full-time Customer Service Representative to handle inbound calls and assist customers with orders, information, and issues. The role offers a 9:30 a.m. – 6:00 p.m.

shift, with an 8-week onsite training academy at the Tempe location. The position allows 3 days onsite / 2 days remote and potential for voluntary remote work after 6 months. You will join a collaborative team led by a Supervisor of Customer Experience starting in September 2026, and be part of a

Qualifications

• Minimum 1 year of customer service experience or a customer-facing role.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle a high volume of inbound calls delivering quality customer service with professionalism and empathy.
• Navigate multiple computer screens, software programs, and databases to resolve inquiries.
• Assist customers with order placement, product information, pricing, invoicing discrepancies, and returns.
• Maintain attention to detail while managing time-sensitive issues.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School diploma or equivalent

Tools

CRM systems

SAP

Microsoft Office

Job description

Grainger in Tempe, AZ is hiring a full-time Customer Service Representative to handle inbound calls and assist customers with orders, information, and issues. The role offers a 9:30 a.m. – 6:00 p.m.

shift, with an 8-week onsite training academy at the Tempe location. The position allows 3 days onsite / 2 days remote and potential for voluntary remote work after 6 months. You will join a collaborative team led by a Supervisor of Customer Experience starting in September 2026, and be part of a