Hybrid Implementation Project Manager I | Client Success

apply; Louisville (KY); Hybrid; USD 60,000 - 86,000; Full time

Job summary

ADP is hiring an Implementation Project Manager I/Implementation Specialist. This hybrid role is in-office 3 days per week and from home 2 days per week, serving as the key client owner and single point of contact for the entire implementation and/or merger and acquisition from sale through transition to Client Services.

You will coordinate multiple internal departments, guide clients through the process, notify prior recordkeepers, coordinate asset transfers, and ensure all conversion

Qualifications

• Bachelor's degree or equivalent in education and experience.
• 1–3 years of directly related experience.

Responsibilities

• Project manages work of several internal departments, client, financial advisors and client's prior recordkeeper to ensure a successful implementation and is the subject matter expert for all functional areas through ADP for the conversion.
• Perform welcome call and explain the implementation process to the client, ensuring the client understands actions they need to take in order to ensure a successful implementation, and identify/introduce other team members who will interact directly with the client.
• Assist client with prior recordkeeper notification and obtaining a liquidation date.
• Provide the client with a blackout notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner.
• Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments.
• Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding.
• Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP Retirement Services.
• Responsible for preparation and distribution of all applicable client conversion communication.
• Responsible for documentation based on department standards and coordination of seamless transition to Client Services.
• Failure to properly execute could cause significant financial impact to ADP and/or the client.

Skills

Communication skills

Multi-tasking

Education

Bachelor's Degree or Equivalent in Education & Experience

Job description

ADP is hiring an Implementation Project Manager I/Implementation Specialist. This hybrid role is in-office 3 days per week and from home 2 days per week, serving as the key client owner and single point of contact for the entire implementation and/or merger and acquisition from sale through transition to Client Services.

You will coordinate multiple internal departments, guide clients through the process, notify prior recordkeepers, coordinate asset transfers, and ensure all conversion