Hybrid Implementation & Onboarding Specialist

Goose; Chicago (IL); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Equity

Health, Dental & Vision Insurance

Flexible Paid Time Off

Career growth opportunities

Collaborative team environment

Job summary

Goose is seeking an Implementation Specialist to guide customers through onboarding, ensure successful platform adoption, and partner with Sales, Product, and Support to optimize the implementation process.

You will manage multiple customer implementations, troubleshoot challenges, and contribute to process improvements while collaborating with leadership to shape the onboarding experience.

Qualifications

• 1–3 years in software implementation, customer onboarding, or related role.
• Strong organizational and project management skills with multiple priorities.
• Excellent communication to explain processes and build trust with customers.
• Experience with Salesforce, HubSpot, Asana, Trello or similar tools.
• Proactive problem solving and cross-functional collaboration.

Responsibilities

• Own end-to-end onboarding and implementation for new customers.
• Guide customers through implementation stages, set timelines and milestones.
• Serve as primary contact during onboarding and ensure successful launch.
• Collaborate with Sales, Product, and Support to ensure smooth handoffs.

Skills

Organizational skills

Project management

CRM tools

Written & verbal communication

Cross-functional collaboration

Customer onboarding

Tools

Salesforce

HubSpot

Asana

Trello

Job description

Goose is seeking an Implementation Specialist to guide customers through onboarding, ensure successful platform adoption, and partner with Sales, Product, and Support to optimize the implementation process.

You will manage multiple customer implementations, troubleshoot challenges, and contribute to process improvements while collaborating with leadership to shape the onboarding experience.