Enterprise SaaS Implementation Lead

Goosehead Insurance; Westlake (OH); In loco; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Vision insurance

Disability insurance

Life insurance

Dental insurance

401K matching

Employee Stock Purchase Plan

Paid holidays and vacation

Wellness programs

Financial solution program

Descrizione del lavoro

Goosehead Insurance is seeking an Implementation Manager to lead onboarding for enterprise partners. You will own end-to-end customer implementations, coordinate multiple teams, and ensure projects go live on time and within scope.

You will drive data migrations, integrations, testing, and training to enable customers at launch, while capturing learnings to improve processes and documentation.

Competenze

• 5 - 7 years of experience in implementation, onboarding, project management, or professional services.
• Experience delivering complex, multi-stakeholder implementations in a SaaS or technology environment.
• Strong project management and organizational skills with the ability to manage multiple implementations simultaneously.
• Excellent communication and relationship-building skills.
• Comfort working across technical and non-technical teams.
• Experience with integrations, data workflows, or enterprise systems is a plus.
• Familiarity with tools such as Jira, Salesforce, Asana, Smartsheet, or similar project management platforms preferred.

Mansioni

• Lead end-to-end customer implementations, from kickoff through go-live and transition to ongoing support.
• Develop and manage implementation plans, timelines, and milestones.
• Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency Management.
• Configure the onboarding plan to customer requirements and oversee data migration, integrations, and testing.
• Proactively identify risks, manage issues, and drive resolution.
• Communicate status, progress, and next steps clearly to customers and internal stakeholders.
• Ensure customers are trained, enabled, and prepared to use the platform effectively at launch.
• Capture feedback and implementation learnings to improve processes and documentation.

Conoscenze

End-to-end project management

Cross-functional collaboration

Stakeholder management

Customer onboarding

Communication

Strumenti

Jira

Salesforce

Asana

Smartsheet

Descrizione del lavoro

Goosehead Insurance is seeking an Implementation Manager to lead onboarding for enterprise partners. You will own end-to-end customer implementations, coordinate multiple teams, and ensure projects go live on time and within scope.

You will drive data migrations, integrations, testing, and training to enable customers at launch, while capturing learnings to improve processes and documentation.