Implementation Manager

Goosehead Insurance; Westlake (OH); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Disability insurance

Life insurance

Dental insurance

401K matching

Employee Stock Purchase Plan

Paid holidays and vacation

Wellness programs

Financial solution program

Descripción de la vacante

Goosehead Insurance is seeking an Implementation Manager to lead onboarding for enterprise partners. You will own end-to-end customer implementations, coordinate multiple teams, and ensure projects go live on time and within scope.

You will drive data migrations, integrations, testing, and training to enable customers at launch, while capturing learnings to improve processes and documentation.

Formación

• 5 - 7 years of experience in implementation, onboarding, project management, or professional services.
• Experience delivering complex, multi-stakeholder implementations in a SaaS or technology environment.
• Strong project management and organizational skills with the ability to manage multiple implementations simultaneously.
• Excellent communication and relationship-building skills.
• Comfort working across technical and non-technical teams.
• Experience with integrations, data workflows, or enterprise systems is a plus.
• Familiarity with tools such as Jira, Salesforce, Asana, Smartsheet, or similar project management platforms preferred.

Responsabilidades

• Lead end-to-end customer implementations, from kickoff through go-live and transition to ongoing support.
• Develop and manage implementation plans, timelines, and milestones.
• Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency Management.
• Configure the onboarding plan to customer requirements and oversee data migration, integrations, and testing.
• Proactively identify risks, manage issues, and drive resolution.
• Communicate status, progress, and next steps clearly to customers and internal stakeholders.
• Ensure customers are trained, enabled, and prepared to use the platform effectively at launch.
• Capture feedback and implementation learnings to improve processes and documentation.

Conocimientos

End-to-end project management

Cross-functional collaboration

Stakeholder management

Customer onboarding

Communication

Herramientas

Jira

Salesforce

Asana

Smartsheet

Descripción del empleo

About GooseheadSince 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.Job SummaryThe Implementation Manager is responsible for leading customers through the successful onboarding of Goosehead’s enterprise partners. This role serves as the primary point of contact during implementation, ensuring projects are delivered on time, within scope, and aligned to customer goals. The Implementation Manager partners closely with partners and internal teams to enable lead flow, drive conversion, minimize risk, and set the foundation for long-term success.Principle Duties and ResponsibilitiesLead end-to-end customer implementations, from kickoff through go-live and transition to ongoing supportDevelop and manage implementation plans, timelines, and milestonesCoordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency ManagementConfigure the onboarding plan to customer requirements and oversee data migration, integrations, and testingProactively identify risks, manage issues, and drive resolutionCommunicate status, progress, and next steps clearly to customers and internal stakeholdersEnsure customers are trained, enabled, and prepared to use the platform effectively at launchCapture feedback and implementation learnings to improve processes and documentationExperience and Education5 - 7 years of experience in implementation, onboarding, project management, or professional servicesExperience delivering complex, multi-stakeholder implementations in a SaaS or technology environmentStrong project management and organizational skills with the ability to manage multiple implementations simultaneouslyExcellent communication and relationship-building skillsComfort working across technical and non-technical teamsExperience with integrations, data workflows, or enterprise systems is a plusFamiliarity with tools such as Jira, Salesforce, Asana, Smartsheet, or similar project management platforms preferredBenefits SummaryHigh quality voluntary health, vision, disability, life, and dental insurance programs401K Matching PlanEmployee Stock Purchase PlanPaid holidays, vacation, and sick leaveCorporate sponsored programs to enhance employee physical, financial, mental and emotional wellnessFinancial Solution ProgramEqual Employment OpportunityGoosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.