SaaS Implementation Lead

Goosehead Insurance Agency; Westlake (TX); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401K matching

Stock Purchase Plan

Paid holidays

Descrizione del lavoro

Goosehead Insurance Agency seeks an Implementation Manager to lead onboarding for enterprise partners, ensuring on-time delivery within scope and aligned with customer goals. You will partner with Product, Engineering, Integrations, Marketing, Support, and Partner teams to enable lead flow and long-term success.

The role requires strong communication, multi-project management, and a knack for coordinating across technical and non-technical stakeholders in a fast-paced SaaS environment.

Competenze

• 5 - 7 years of experience in implementation, onboarding, project management, or professional services.
• Experience delivering complex, multi-stakeholder implementations in a SaaS or technology environment.
• Strong project management and organizational skills with the ability to manage multiple implementations simultaneously.
• Excellent communication and relationship-building skills.
• Comfort working across technical and non-technical teams.
• Experience with integrations, data workflows, or enterprise systems is a plus.
• Familiarity with tools such as Jira, Salesforce, Asana, Smartsheet, or similar project management platforms preferred.

Mansioni

• Lead end-to-end customer implementations, from kickoff through go-live and transition to ongoing support.
• Develop and manage implementation plans, timelines, and milestones.
• Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency Management.
• Configure the onboarding plan to customer requirements and oversee data migration, integrations, and testing.
• Proactively identify risks, manage issues, and drive resolution.
• Communicate status, progress, and next steps clearly to customers and internal stakeholders.
• Ensure customers are trained, enabled, and prepared to use the platform effectively at launch.
• Capture feedback and implementation learnings to improve processes and documentation.

Conoscenze

Project management

Communication

Stakeholder management

Leadership

Cross-functional collaboration

Strumenti

Jira

Salesforce

Asana

Smartsheet

Descrizione del lavoro

Goosehead Insurance Agency seeks an Implementation Manager to lead onboarding for enterprise partners, ensuring on-time delivery within scope and aligned with customer goals. You will partner with Product, Engineering, Integrations, Marketing, Support, and Partner teams to enable lead flow and long-term success.

The role requires strong communication, multi-project management, and a knack for coordinating across technical and non-technical stakeholders in a fast-paced SaaS environment.