Hybrid Implementation Engineer: Healthcare Data Onboarding

RXinsider LTD.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TailorMed is seeking an energetic Implementation Engineer for a hybrid role in the New York City area. You will collaborate with customers and their technical analysts to onboard data, manage ingestion, and resolve issues to ensure a successful deployment of the TailorMed platform.

You will become a platform expert, translating complex technical concerns for non-technical stakeholders and partnering with Customer Success and Product teams to optimize outcomes in healthcare settings.

Qualifications

• 3-5 years in technology or healthcare environments.
• Hands-on experience with Epic and/or other EHR systems.
• Epic certification is advantageous.
• Experience with customer and/or data onboarding.
• Experience with healthcare providers is preferred.
• Organized, results-driven, and able to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong commitment to high-quality outcomes.
• Willing to dig in to get things right—not just “done.”
• Comfortable with SQL, Excel, AI tools, and Google Workspace.
• Able to explain technical issues and risks to non-technical audiences.

Responsibilities

• Partner with customers and their technical analysts to extract the right data points from their IT systems.
• Use tools like Excel, SQL, Athena, and others to analyze large datasets and uncover insights about customer needs.
• Monitor customer environment health, troubleshoot issues, and resolve errors until data quality meets pre-set standards.
• Become a TailorMed platform expert and help determine the best mix of features and functionality to maximize user value.
• Spot challenges early and recommend process improvements or technical solutions that strengthen our product and implementation approach.
• Communicate clearly to multiple audiences including client stakeholders and internal teams such as Customer Success and Product.

Skills

Data analysis

Communication

Problem solving

Stakeholder management

Healthcare domain knowledge

Tools

Excel

SQL

Athena

Google Workspace

Job description

TailorMed is seeking an energetic Implementation Engineer for a hybrid role in the New York City area. You will collaborate with customers and their technical analysts to onboard data, manage ingestion, and resolve issues to ensure a successful deployment of the TailorMed platform.

You will become a platform expert, translating complex technical concerns for non-technical stakeholders and partnering with Customer Success and Product teams to optimize outcomes in healthcare settings.