Healthtech Customer Success Specialist

Jobtailor; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a Customer Success professional in New York to own relationships with healthcare clients, drive platform adoption, and ensure real value delivery.

You will be the main liaison between customers and internal teams, translating needs into outcomes and surfacing feedback. A focus on proactive problem solving and clear communication is essential in this fast-moving, mission-driven environment.

Qualifications

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Responsibilities

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Skills

Customer Success

Relationship Building

Clear Communication

Proactive Problem Solving

Healthtech Knowledge

Athenahealth

Tools

Athenahealth

Job description

Jobtailor is seeking a Customer Success professional in New York to own relationships with healthcare clients, drive platform adoption, and ensure real value delivery.

You will be the main liaison between customers and internal teams, translating needs into outcomes and surfacing feedback. A focus on proactive problem solving and clear communication is essential in this fast-moving, mission-driven environment.