Hybrid HR Systems Coordinator - Tier 2 Support & Access

Commonwealth of VA Careers; Blacksburg (VA); Hybrid; USD 53,000 - 65,000; Full time

Job summary

Commonwealth of VA Careers is seeking an HR Systems Coordinator to handle daily Tier 2 support, user provisioning, and incident management for Virginia Tech's HR application suite. You will collaborate with vendors, enterprise teams, and end users to ensure high-quality support and up-to-date documentation.

The role emphasizes strong customer service, confidentiality, and professional communication across a university community, with a potential hybrid work arrangement after onboarding and a

Qualifications

• Bachelor's degree or equivalent in business, IT, HR, or related field.
• Experience in a help desk, call center, or IT service management setting.
• Excellent customer service and professional communication across a diverse university community.
• Ability to exercise judgment, discretion, initiative, and confidentiality with sensitive records.

Responsibilities

• Provide daily Tier 2 technical support, user access provisioning, and incident management.
• Serve as primary technical coordinator for Virginia Tech's HR application suite with vendors and internal teams.
• Maintain documentation and support knowledge base; enable Tier 1 Service Center.

Skills

Customer service

Communication

Judgment and discretion

Confidentiality

Education

Bachelor's degree or equivalent

Tools

TeamDynamix

ServiceNow

Job description

Commonwealth of VA Careers is seeking an HR Systems Coordinator to handle daily Tier 2 support, user provisioning, and incident management for Virginia Tech's HR application suite. You will collaborate with vendors, enterprise teams, and end users to ensure high-quality support and up-to-date documentation.

The role emphasizes strong customer service, confidentiality, and professional communication across a university community, with a potential hybrid work arrangement after onboarding and a