HR Systems Coordinator

Virginia Tech; Blacksburg (VA); Hybrid; USD 53,000 - 65,000; Full time

Job summary

Virginia Tech is seeking an HR Systems Coordinator to own daily Tier 2 technical support, user access provisioning, and incident management for the HR application suite.

The role collaborates with vendors, enterprise IT teams, and end users to provide high-quality support and maintain documentation while upholding confidentiality and strong customer service. The position offers a hybrid work arrangement after training and may involve on-site duties with a 40-hour work week.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience in a help desk, call center, or IT service management setting providing issue identification, troubleshooting, and resolution.
• Excellent customer service skills and ability to communicate professionally with a diverse university community.
• Ability to exercise good judgment, discretion, and confidentiality when handling sensitive records and PII.
• Experience using incident management systems (e.g., TeamDynamix, ServiceNow) to manage tickets and escalations.

Responsibilities

• Provide Tier 2 technical support for HR systems and daily operational workload.
• Manage user access provisioning and ensure proper security controls.
• Coordinate incident management workflows with vendors and internal teams.
• Document procedures, quick guides, and knowledge articles for end users.

Skills

Customer service

Communication

Troubleshooting

Confidentiality

TeamDynamix

ServiceNow

Education

Bachelor's degree in business, information technology, human resources, or related field

Tools

TeamDynamix

ServiceNow

Job description

Job Description

The HR Systems Coordinator position is expanded to assume primary responsibility for a concentrated operational workload, including daily Tier 2 technical support, user access provisioning, TeamDynamix incident management, and Tier 1 Service Center enablement.

This position serves as the primary technical coordinator resolving operational, access, and functional issues for Virginia Tech's HR application suite—working closely with system vendors, internal enterprise teams, and university end-users to ensure high quality support and continuous documentation maintenance.

Required Qualifications

• Bachelor's degree in business, information technology, human resources, or related field, or equivalent training and professional experience.
• Demonstrated experience in a help desk, call center, or IT service management setting providing issue identification, troubleshooting, and resolution.
• Exceptional customer service skills and demonstrated ability to communicate professionally and courteously across a diverse university community.
• Ability to exercise excellent judgment, discretion, initiative, and confidentiality when managing sensitive administrative records and PII.
• Experience utilizing incident management systems (e.g., TeamDynamix, ServiceNow) to manage ticket queues and track vendor escalations.

Preferred Qualifications

• Experience supporting higher education human resources management systems (e.g., enterprise planning and applicant tracking systems)
• Experience creating technical procedure documentation, quick guides, or knowledge base articles for end-user training.
• Familiarity with onboarding compliance tools, system access provisioning, and basic data auditing.
• Prior experience working in a higher education administrative environment.

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience up to $59,000

Hours per week

40

Review Date

November 5, 2026

Additional Information

This position may beprominently onsite during the training/onboarding period then may be eligible for a hybrid work arrangement of 3 days on site, 2 days remote.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Marisela Garzaat [e-mail] regular business hours at least 10 business days prior to the event.