Hybrid HR Services Specialist — Workday & Benefits

DLA Piper; Phoenix (AZ); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

DLA Piper is seeking an HR Services Coordinator to provide premier HR support to partners, employees, retirees, and former employees. You will handle inquiries, guide transactions in Workday, and support HR operations with a focus on an exceptional employee experience.

The role requires strong communication, discretion, and the ability to collaborate across HR functions. A hybrid work arrangement is possible across multiple U.S. offices, with standard business hours.

Qualifications

• 2+ years’ experience with benefits administration and HR policy administration.
• Strong customer service focus.
• Ability to learn quickly and work with minimal supervision.
• Experience with MS Office (Word, Excel).
• Workday and ServiceNow experience preferred.

Responsibilities

• Serve as the first point of contact for HR-related inquiries and ensure an excellent employee experience.
• Assist managers and employees in navigating Workday and executing HR transactions.
• Support day-to-day HR operations including HR Operations, Total Rewards, and Employee Relations.
• Collaborate with Centers of Excellence to meet deliverables within SLAs.
• Research and resolve HR cases using the ServiceNow system and document resolutions.
• Maintain knowledge of benefits plans (health insurance, 401(k), vacation, holidays).
• Adhere to SOPs to ensure data integrity in HR systems and consistent employment experiences.
• Develop and maintain process documentation, knowledgebase articles, and FAQs.
• Maintain employee records in compliance with laws and regulations.
• Identify opportunities for continuous improvement within the scope of HR support.
• Other duties as assigned.

Skills

Customer service

Communication skills

Workday knowledge

ServiceNow knowledge

Discretion with sensitive information

Education

Bachelor's Degree in HR or related field

High School Diploma or GED

Job description

DLA Piper is seeking an HR Services Coordinator to provide premier HR support to partners, employees, retirees, and former employees. You will handle inquiries, guide transactions in Workday, and support HR operations with a focus on an exceptional employee experience.

The role requires strong communication, discretion, and the ability to collaborate across HR functions. A hybrid work arrangement is possible across multiple U.S. offices, with standard business hours.