HR Services Coordinator - Hybrid Work & Impact

Legal Counsel for Youth and Children; Phoenix, Northern (AZ, KY); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Job summary

DLA Piper is seeking a diligent HR Services Coordinator to serve as the primary contact for payroll, benefits, and HR inquiries, delivering exceptional employee experiences using knowledge bases and case management tools. The role will support HR operations, policy administration, and benefits programs.

The position offers a hybrid work arrangement across multiple U.S. offices, including Phoenix, with hours aligned to Pacific Time.

Qualifications

• 2+ years’ experience with benefits administration and HR policy administration.
• Experience with Workday and ServiceNow or similar systems.
• Strong customer service focus and ability to communicate clearly at all levels.
• Comfortable communicating with diverse audiences and working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for HR and ensure that the lawyer and business professional AskHR experience meets our standards of operational excellence.
• Assist managers and employees in navigating Workday and executing business process transactions.
• Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations.
• Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.
• Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.
• Maintain a working knowledge of company benefit plans such as health insurance, 401(k), vacation, holidays, time tracking and pay to respond to AskHR inquiries.
• Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems, and a consistent employment experience.
• Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability.
• Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.
• Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.
• Other duties as assigned.

Skills

MS Office

Communication

Discretion

Workday

ServiceNow

Education

High School Diploma or GED

Bachelor's Degree in HR or related field

Tools

Workday

ServiceNow

MS Office

Job description

DLA Piper is seeking a diligent HR Services Coordinator to serve as the primary contact for payroll, benefits, and HR inquiries, delivering exceptional employee experiences using knowledge bases and case management tools. The role will support HR operations, policy administration, and benefits programs.

The position offers a hybrid work arrangement across multiple U.S. offices, including Phoenix, with hours aligned to Pacific Time.