HR Services Coordinator - PST Hours

Legal Counsel for Youth and Children; Phoenix, Northern (AZ, KY); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Job summary

DLA Piper is seeking a diligent HR Services Coordinator to serve as the primary contact for payroll, benefits, and HR inquiries, delivering exceptional employee experiences using knowledge bases and case management tools. The role will support HR operations, policy administration, and benefits programs.

The position offers a hybrid work arrangement across multiple U.S. offices, including Phoenix, with hours aligned to Pacific Time.

Qualifications

• 2+ years’ experience with benefits administration and HR policy administration.
• Experience with Workday and ServiceNow or similar systems.
• Strong customer service focus and ability to communicate clearly at all levels.
• Comfortable communicating with diverse audiences and working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for HR and ensure that the lawyer and business professional AskHR experience meets our standards of operational excellence.
• Assist managers and employees in navigating Workday and executing business process transactions.
• Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations.
• Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.
• Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.
• Maintain a working knowledge of company benefit plans such as health insurance, 401(k), vacation, holidays, time tracking and pay to respond to AskHR inquiries.
• Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems, and a consistent employment experience.
• Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability.
• Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.
• Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.
• Other duties as assigned.

Skills

MS Office

Communication

Discretion

Workday

ServiceNow

Education

High School Diploma or GED

Bachelor's Degree in HR or related field

Tools

Workday

ServiceNow

MS Office

Job description

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary

The HR Services Coordinator, working in collaboration with and in support of the firm’s strategic initiatives, serves as the primary contact to all partners, employees, former employees and retirees on payroll, benefits, other HR transactions, and policy related questions. Handles inquires and problems in order to provide an exceptional employee experience and provide clear advice and information. Knowledge base and case management tools will be utilized to assist in responding to HR inquiries.

Location

This position can sit in our Phoenix, Austin, Chicago, Dallas, Houston, or Seattle office and offers a hybrid work schedule with hours from 8:30 AM to 5:00 PM Pacific Time.

Responsibilities

• Serve as the first point of contact for Human Resources and ensure that the lawyer and business professional AskHR experience meets our standards of operational excellence.
• Assist managers and employees in navigating Workday and executing business process transactions.
• Support the day-to-day operations of various HR functions, including HR Operations, Total Rewards, and Employee Relations.
• Partner with colleagues and Centers of Excellence to execute tasks and fulfill key deliverables within assigned SLAs.
• Research and resolve HR cases using the ServiceNow case management system, documenting case details and resolution.
• Maintain a working knowledge of company benefit plans such as health insurance, 401(k), vacation, holidays, time tracking and pay to respond to AskHR inquiries.
• Adhere to departmental standard operating procedures (SOP) to ensure the integrity of data within HR systems, and a consistent employment experience.
• Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability.
• Maintain employee personnel records and other HR records, ensuring compliance with federal, state, and local regulations.
• Identify opportunities for continuous improvement initiatives within the assigned scope of work, proposing solutions and ideas to enhance HR support for employees and people leaders.
• Other duties as assigned.

Desired Skills

Able to communicate comfortably and provide clear explanations to all levels of people and use discretion when communicating sensitive information. Preference of 2+ years’ experience with benefits administration and HR policy administration. Express interest and curiosity in understanding why something is done a certain way, ask appropriate questions and identify relevant resources for answers, know when to escape a matter. Identify ways to improve operational efficiency and meet deadlines. Strong customer service focus centered on building an exceptional employee experience including responding quickly to requests, acknowledging receipt of requests when unable to provide a resolution within the allotted timeframe. Able to work as part of a high-performance team and perform with minimal supervision. Invest in continuous self-improvement, volunteer for new assignments, take ownership of work, and produce quality work products. Ability to learn quickly. Experience with MS Office (Word, Excel); Preference of 2+ years’ experience Workday and ServiceNow or similar system experience.

Minimum Education

• High School Diploma or GED.

Preferred Education

• Bachelors Degree in Human Resources or a related field.

Minimum Years of Experience

• 2 years’ experience in an HR administrative support role.

Essential Job Expectations

• Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
• Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
• Meet deadlines, manage competing priorities, and commit to meeting high standards.
• Comply with firm policies and procedures.
• Maintain confidences as required in a law firm environment.

Physical Demands

Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.

Accommodation

Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact [e-mail].

No immigration sponsorship is available for this position.

We are committed to excellence in how we serve our clients and develop our people.

The firm's expected hiring range for this position is $34.00 - $38.00 per hour depending on the candidate's geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.

The compensation offered for employment will also be dependent on otherfactors including the candidate’s experience, skills, educational andprofessional background, and overall qualifications. We offer a comprehensivepackage of benefits, including medical/dental/vision insurance, and 401(k).

Applicants who are not based in thejurisdictionin which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocationassistance. Anyrelocationbenefits, if any, are provided only where a relocation isrequiredat the firm’s direction andin accordance withapplicable policy and law.

#LI-SB1 #LI-Hybrid

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.