Hybrid HR Services Specialist

Zebra-Technologies; Lincolnshire (IL); Hybrid; USD 67,681,000 - 101,493,000; Full time

Benefits offered by this job

Hybrid work schedule

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies is seeking a People Service Center Representative II to act as the first point of contact for employees, handling inquiries about benefits, HR policies, and onboarding. You will document cases, maintain employee records, and work with HR COEs to resolve issues with a strong emphasis on accuracy and timely responses.

The role requires a HS diploma or GED with 2+ years in customer or employee-facing environments; bilingual ability is a plus.

Qualifications

• Requires a HS diploma or GED.
• 2+ years of customer or employee facing experience.
• Preferred: associate or bachelor’s degree in HR or related field.
• Experience with HR systems (Workday, Service Now, ADP) is a plus.
• Bilingual in Spanish or French is advantageous.

Responsibilities

• Answer employee inquiries via the People Team Service Center case management system.
• Maintain and update employee records and onboarding processes.
• Provide payroll data accuracy and assist with audits.
• Collaborate with regional COEs to resolve inquiries.
• Drive improvements to HR processes and policies.

Skills

Customer service experience

Excellent communication

Bilingual (Spanish or French)

Ability to manage multiple priorities

Education

HS diploma or GED

Associate or bachelor’s degree

Tools

Workday

ServiceNow

ADP

Oracle Cloud

Degreed

Job description

Zebra Technologies is seeking a People Service Center Representative II to act as the first point of contact for employees, handling inquiries about benefits, HR policies, and onboarding. You will document cases, maintain employee records, and work with HR COEs to resolve issues with a strong emphasis on accuracy and timely responses.

The role requires a HS diploma or GED with 2+ years in customer or employee-facing environments; bilingual ability is a plus.