People Shared Services Representative, Support II

Zebra Technologies Corporation; Lincolnshire (IL); Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Fridays

Focus Fridays

Well-being day

Community service days

Health insurance

Paid time off

Job summary

Zebra Technologies Corporation is seeking a People Service Center Representative II to act as the primary contact for employees and former employees, offering guidance on HR policies, benefits, and processes. You will manage inquiries, maintain records, support onboarding, and assist with payroll data while collaborating with regional teams across systems like Workday and ADP.

The role combines strong communication, system navigation, and a customer-first mindset in a hybrid Lincolnshire, IL

Qualifications

• HS diploma or GED with 2+ years in a customer or employee-facing environment.
• Experience with HR systems (Workday) preferred.
• Bilingual abilities (Spanish or French) beneficial.

Responsibilities

• Answer employee questions using in-depth knowledge of benefits, HR policies, and programs.
• Serve as first point of contact for former employees’ questions on People Team policies.
• Create, update, and maintain knowledge of People Team processes.
• Manage inquiries via the People Team Service Center case management system.
• Provide timely information and escalate unresolved problems.
• Work with regional COEs to resolve inquiries.
• Maintain employee records and support onboarding.
• Assist with payroll data preparation and benefits administration.

Skills

Effective communication

Bilingual (Spanish or French)

Education

HS diploma or GED

Tools

Workday

ADP

ServiceNow

Oracle Cloud

Degreed

SharePoint

zConnect

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We're Looking For

• The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.
• Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processes
• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
• Pro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned
• Must work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL.

Minimum Qualifications

Requires a HS diploma or GED 2+ years of previous experience in a customer or employee facing environment.

Preferred Skills and Competencies

• Associate or bachelor’s degree HR or HR Shared Services experience
• Workday experience highly preferred
• Team Player
• Bilingual (Spanish or French)
• Excellent verbal and written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
• Able to independently execute an action plan following documented policies and procedures
• Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points
• Ability to learn and navigate new software quickly

Equal Opportunity Employer

Zebra is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law.

If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

Pay Range

Pay Range: $23.62 - $35.42 Hourly Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.

We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings.

Benefits

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• an annual companywide well-being day to promote revitalization and success
• community service days
• traditional insurances
• compensation
• parental leave
• employee assistance program
• paid time off offerings depending on the country where you work
• healthcare
• wellness
• inclusion networks
• continued learning and development offerings
• salary offered will vary depending on your location, job-related skills, knowledge, and experience
• cash incentive programs
• For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement.
• In most other roles, the Zebra annual cash incentive program links Company and individual performance together.
• Some roles may also be eligible for long-term incentive equity awards.