People Shared Services Representative, Support II

Quest Oracle Community; Lincolnshire, Northern (IL, KY); Hybrid; USD 33,000 - 48,000; Full time

Benefits offered by this job

Hybrid work

Healthcare benefits

Paid time off

Job summary

Zebra Technologies is seeking a People Service Center Representative II to answer employee questions about benefits, HR policies, and programs. You will handle inquiries in the Service Center, maintain HR process knowledge, and ensure accurate payroll data for each pay period.

Must have 2+ years in a customer/employee-facing role, HS diploma or GED, and strong communication. This is a hybrid role based in Lincolnshire, IL, with 3 days in office and 2 remote.

Qualifications

• HS diploma or GED required.
• 2+ years of experience in a customer or employee-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate HR systems and data accurately.

Responsibilities

• Serve as a first point of contact for former employees' questions on HR policies and processes.
• Create, update and maintain knowledge of People Team processes to answer customers.
• Receive and resolve inquiries via the People Team Service Center case management system.
• Provide timely and accurate information by clarifying issues and researching solutions.
• Collaborate with regional COEs to resolve employee inquiries and escalate when needed.

Skills

HR policies knowledge

Customer service

Communication skills

Multitasking

Bilingual (Spanish or French)

Workday experience

Education

HS diploma or GED

Associate or Bachelor's degree

Tools

ServiceNow

ADP

Workday

Oracle Cloud

Degreed

Job description

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The People Service Center Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.

• Serves as a first point-of-contact for former employees' questions on People Team (HR) policies and/or processes
• Creates, updates, and maintains working knowledge of People Team (HR) processes to answer customers' questions
• Receives, manages, documents and resolves inquiries from employees through the People Team Service Center case management system
• Provides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
• Works closely with the regional COE's to resolve employee inquiries
• Utilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questions
• Proactively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changes
• Creates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'
• Responsible for managing onboarding process
• Provides rewards administration support for some company benefits programs.
• Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)
• Provides internal / external audit support, e.g. collection and preparation of supporting documents
• Drives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)
• Performs all work in accordance with established People Service Center standards
• Performs related work as assigned

Must work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL.

Minimum Qualifications:

• Requires a HS diploma or GED
• 2+ years of previous experience in a customer or employee facing environment

Preferred Skills and Competencies:

• Associate or bachelor's degree
• HR or HR Shared Services experience
• Workday experience highly preferred
• Team Player
• Bilingual (Spanish or French)
• Excellent verbal and written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Must posses a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
• Able to independently execute an action plan following documented policies and procedures
• Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to assess employee issues and apply appropriate procedure, policy or define appropriate escalation points
• Ability to learn and navigate new software quickly

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail].

Pay Range:

$23.62 - $35.42 Hourly

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.