People Shared Services Representative, Support II

Zebra-Technologies; Lincolnshire (IL); Hybrid; USD 67,681,000 - 101,493,000; Full time

Benefits offered by this job

Hybrid work schedule

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies is seeking a People Service Center Representative II to act as the first point of contact for employees, handling inquiries about benefits, HR policies, and onboarding. You will document cases, maintain employee records, and work with HR COEs to resolve issues with a strong emphasis on accuracy and timely responses.

The role requires a HS diploma or GED with 2+ years in customer or employee-facing environments; bilingual ability is a plus.

Qualifications

• Requires a HS diploma or GED.
• 2+ years of customer or employee facing experience.
• Preferred: associate or bachelor’s degree in HR or related field.
• Experience with HR systems (Workday, Service Now, ADP) is a plus.
• Bilingual in Spanish or French is advantageous.

Responsibilities

• Answer employee inquiries via the People Team Service Center case management system.
• Maintain and update employee records and onboarding processes.
• Provide payroll data accuracy and assist with audits.
• Collaborate with regional COEs to resolve inquiries.
• Drive improvements to HR processes and policies.

Skills

Customer service experience

Excellent communication

Bilingual (Spanish or French)

Ability to manage multiple priorities

Education

HS diploma or GED

Associate or bachelor’s degree

Tools

Workday

ServiceNow

ADP

Oracle Cloud

Degreed

Job description

Overview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.What We're Looking For:The People Service Center Representative II is responsible for providing answers to employees by using excellent, in- depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the People Service Center.Serves as a first point-of-contact for former employees’ questions on People Team (HR) policies and/or processesCreates, updates, and maintains working knowledge of People Team (HR) processes to answer customers’ questionsReceives, manages, documents and resolves inquiries from employees through the People Team Service Center case management systemProvides timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problemsWorks closely with the regional COE's to resolve employee inquiriesUtilizes the different HR systems such as Service Now ADP, Workday Oracle Cloud, Degreed to answer employee questionsPro-actively identifies opportunities for processes, policies and procedures improvements and engage with Senior People Team Service Members to drive the appropriate changesCreates, updates, and maintains employee records (both manually and electronically), acting as a 'system administrator'Responsible for managing onboarding processProvides rewards administration support for some company benefits programs.Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly)Provides internal / external audit support, e.g. collection and preparation of supporting documentsDrives consistent content management across the People Team (HR) Function on the various internal tools (e.g. zConnect, ZEN, SharePoint, Workday, etc.)Performs all work in accordance with established People Service Center standardsPerforms related work as assignedMust work a hybrid schedule (3 days in office/2 remote) from Lincolnshire, IL.Minimum Qualifications:Requires a HS diploma or GED2+ years of previous experience in a customer or employee facing environment Preferred Skills and Competencies:Associate or bachelor’s degreeHR or HR Shared Services experienceWorkday experience highly preferredTeam PlayerBilingual (Spanish or French)Excellent verbal and written communication skillsExcellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectionsMust posses a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in personAble to independently execute an action plan following documented policies and proceduresAble to effectively manage multiple priorities and adapt to change within a fast-paced business environmentAbility to assess employee issues and apply appropriate procedure, policy or define appropriate escalation pointsAbility to learn and navigate new software quicklyEqual Opportunity Employer:Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail] Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfConozca sus Derechos:https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdfWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail] .Pay Range:$23.62 - $35.42 HourlyIncentive Compensation:In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.Zebra Total Rewards:Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.Salary offered will vary depending on your location, job-related skills, knowledge, and experience.Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.Benefits:We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.Job Posting Statement:To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.AI Technology Statement:Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .