Hybrid HR Service Desk Specialist (Remote/Onsite)

Jobility Talent Solutions; New York (NY); Hybrid; USD 52,000 - 67,000; Full time

Job summary

Jobility Talent Solutions seeks a Business Support Center Rep/HR Service Center Representative to deliver Tier 1 HR support and Workday-related assistance. The role blends customer service with HR knowledge, handling inquiries and guiding end users through HR processes.

You will collaborate with HR partners, document issues, and contribute to process improvements while providing proactive support and training to new staff. Hybrid onsite/remote flexibility is required in New York.

Qualifications

• 2+ years of experience in a business environment is preferred.
• HS Diploma/GED required.
• Associate's Degree or Certified Vocational Training in HR or Communication preferred.

Responsibilities

• Provide Tier 1 support for HR inquiries via multiple channels, including calls, emails, and direct interactions.
• Support Workday transactions and HR processes such as Recruiting, Self-service, Absence, Performance Management, Benefits, Payroll, and Compensation.
• Collaborate with HR Business Partners and Managers on low complexity issues and help train new HR Resource Center Representatives.
• Maintain and develop HR Knowledge Base content and stay current on system functionality and policy changes.

Skills

Customer service

Finance experience

Supply chain experience

Aptitude

Education

Associate degree or CVT in HR or Communication

Job description

Jobility Talent Solutions seeks a Business Support Center Rep/HR Service Center Representative to deliver Tier 1 HR support and Workday-related assistance. The role blends customer service with HR knowledge, handling inquiries and guiding end users through HR processes.

You will collaborate with HR partners, document issues, and contribute to process improvements while providing proactive support and training to new staff. Hybrid onsite/remote flexibility is required in New York.