Hybrid HR Service Center Analyst | Employee Support & Data

Northern Trust Corp; Tempe (AZ); Hybrid; USD 60.000 - 85.000; Vollzeit

Zusammenfassung

Northern Trust is seeking an HR Service Center Analyst in Tempe, AZ, offering a hybrid work model. The role supports employees, managers, and candidates by handling HR inquiries, maintaining cases, and ensuring policy compliance. You will work in a fast-paced environment focused on service quality and data integrity.

The position emphasizes collaboration with HR teams, adherence to SLAs, and ongoing documentation improvements, with potential training responsibilities for peers as needed.

Qualifikationen

• Relevant work experience in human resources.
• Excellent oral and written communication.
• Customer service orientation.
• Analytical and problem-solving skills.
• Detail oriented and accurate data handling.
• Team player with collaborative mindset.
• Proficient in Microsoft Office suite.
• Basic knowledge of HR programs and HRIS.
• Familiarity with HRIS systems such as PeopleSoft/ServiceNow/Workday.

Aufgaben

• Responds to questions from employees, former employees, and candidates on HR policies and processes.
• Utilizes HR case management system to educate, update, and resolve inquiries.
• Escalates non-routine matters to subject matter experts as needed.
• Maintains high-quality documentation and adheres to SLAs for HR services.
• May train other HR Service Center analysts and provide process improvements.

Kenntnisse

HR knowledge

Communication

Customer service

Analytical thinking

Attention to detail

Team player

MS Office

HRIS basics

HR systems (PeopleSoft/ServiceNow/Work

Ausbildung

Bachelor's degree

Tools

PeopleSoft

ServiceNow

Workday

Jobbeschreibung

Northern Trust is seeking an HR Service Center Analyst in Tempe, AZ, offering a hybrid work model. The role supports employees, managers, and candidates by handling HR inquiries, maintaining cases, and ensuring policy compliance. You will work in a fast-paced environment focused on service quality and data integrity.

The position emphasizes collaboration with HR teams, adherence to SLAs, and ongoing documentation improvements, with potential training responsibilities for peers as needed.