Hybrid Housing Rights Mediator | Consumer Protection

Mass; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Office of the Attorney General in Massachusetts seeks a Mediator for the Consumer Protection Division’s Manufactured Housing Unit. This full-time, non-exempt role focuses on mediating consumer complaints, especially in manufactured housing communities, and advising residents on rights.

The successful candidate will analyze issues, conduct research, collaborate with other agencies, assist in investigations and policy work, and report to the Consumer Protection Division with a hybrid work

Qualifications

• Bachelor’s degree or a minimum of four (4) years of relevant experience.
• Experience or familiarity with housing, landlord-tenant, and/or other consumer rights issues preferred.
• Effective verbal communication skills, including the ability to actively listen and explain complex information clearly and patiently to homeowners, tenants, community owners, and other related entities.
• Excellent written communication skills, including experience writing letters, memos, emails, summaries, and explaining complex information in a clear and accessible manner.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time management skills.
• Proficiency or ability to develop proficiency with Microsoft Excel, Word, and digital case management systems.

Responsibilities

• Mediate consumer complaints, with a particular focus on manufactured housing communities, which may involve extended advocacy.
• Analyze and research various topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist in investigations, litigation, and policy work.

Skills

Verbal communication

Written communication

Active listening

Time management

Research

Excel

Word

Case management

Collaboration

Investigations

Education

Bachelor's degree

Tools

Digital case management systems

Job description

The Office of the Attorney General in Massachusetts seeks a Mediator for the Consumer Protection Division’s Manufactured Housing Unit. This full-time, non-exempt role focuses on mediating consumer complaints, especially in manufactured housing communities, and advising residents on rights.

The successful candidate will analyze issues, conduct research, collaborate with other agencies, assist in investigations and policy work, and report to the Consumer Protection Division with a hybrid work