Consumer Mediation & Public Education Advocate

Illinois Attorney General; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Illinois Attorney General seeks a detail-oriented staff member to resolve and prevent consumer complaints. You will gather information from consumers, attorneys, and business owners, mediate cases, and prepare supporting documentation and educational materials.

The role requires strong written and verbal communication skills, the ability to interact with the general public, and to manage multiple files with accuracy.

Qualifications

• Requires extensive written and verbal communication skills.
• Attainment of a 4-year college degree preferred with related coursework.

Responsibilities

• Resolve and prevent consumer complaints through initial review and mediation.
• Contact consumers, attorneys, business owners to gather information and propose solutions.
• Prepare documents, correspondence and memos; support public education materials.

Skills

Written communication

Verbal communication

Public interaction

Education

4-year college degree preferred (social science / pre-legal / public administration)

Job description

Illinois Attorney General seeks a detail-oriented staff member to resolve and prevent consumer complaints. You will gather information from consumers, attorneys, and business owners, mediate cases, and prepare supporting documentation and educational materials.

The role requires strong written and verbal communication skills, the ability to interact with the general public, and to manage multiple files with accuracy.