Mediator | Consumer Protection Division

Massachusetts AGO; Boston (MA); Hybrid; USD 65,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Job summary

Massachusetts AGO is seeking a Mediator for the Consumer Protection Division’s Manufactured Housing Unit in Boston or at a regional office. You will mediate consumer complaints, analyze information, and advise residents of manufactured housing communities while collaborating with other agencies.

Requirements include a bachelor’s degree or four years of relevant experience, strong verbal and written communication, good research and time management, and proficiency with Excel, Word, and digital

Qualifications

• Bachelor’s degree or four or more years of relevant experience.
• Experience with housing, landlord-tenant, or consumer rights issues preferred.
• Excellent verbal communication and active listening.
• Strong written communication; ability to explain complex information clearly.
• Good research, organization, and time management skills.
• Proficiency with Excel, Word, and digital case management systems.

Responsibilities

• Mediates consumer complaints with a focus on manufactured housing communities.
• Analyzes and researches topics to provide information and guidance to residents.
• Collaborates with other government agencies and community partners.
• Assists in investigations, litigation, and policy work.

Skills

Verbal communication

Written communication

Active listening

Research and analysis

Time management

Education

Bachelor’s degree or 4+ years experience

Tools

Microsoft Excel

Microsoft Word

Digital case management systems

Job description

MEDIATOR

PUBLIC PROTECTION & ADVOCACY BUREAU

CONSUMER PROTECTION DIVISION

Manufactured Housing Unit

(Boston or Regional Office)

The Attorney General’s Office is seeking to hire a Mediator to work in the Consumer Protection Division. The Division enforces the Massachusetts Consumer Protection Act (M.G.L. c. 93A) and seeks to protect consumers from abusive practices. The Division’s Manufactured Housing Unit enforces the Massachusetts Manufactured Housing Act (M.G.L. c.140, §§ 32A-32S), which provides legal protections to people who reside in manufactured housing communities (also known as mobile home parks). The Mediator helps answer questions from relevant stakeholders, advocates on behalf of residents of manufactured housing communities to enforce their rights, and mediates complaints filed by residents of manufactured housing communities.

Primary Duties

• Mediate consumer complaints, with a particular focus on manufactured housing communities, which may involve extended advocacy.
• Analyze and research various topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist in investigations, litigation, and policy work.

Position Requirements

• Bachelor’s degree or a minimum of four (4) years of relevant experience.
• Experience or familiarity with housing, landlord-tenant, and/or other consumer rights issues preferred.
• Effective verbal communication skills, including the ability to actively listen and explain complex information clearly and patiently to homeowners, tenants, community owners, and other related entities.
• Excellent written communication skills, including experience writing letters, memos, emails, summaries, and explaining complex information in a clear and accessible manner.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time management skills.
• Proficiency or ability to develop proficiency with Microsoft Excel, Word, and digital case management systems.

The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

Position Type: Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Salary: $72,060

The application deadline for this posting is November 17, 2026, at 5:00 PM (ET)

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at [phone].

Inquiries regarding position and status may be made to

Ann Higgins, Assistant

Consumer Protection Division

617-963-2492

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.