MEDIATOR | Consumer Protection Division (Manufactured Housing Unit)

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Office of the Attorney General in Massachusetts seeks a Mediator for the Consumer Protection Division’s Manufactured Housing Unit. This full-time, non-exempt role focuses on mediating consumer complaints, especially in manufactured housing communities, and advising residents on rights.

The successful candidate will analyze issues, conduct research, collaborate with other agencies, assist in investigations and policy work, and report to the Consumer Protection Division with a hybrid work

Qualifications

• Bachelor’s degree or a minimum of four (4) years of relevant experience.
• Experience or familiarity with housing, landlord-tenant, and/or other consumer rights issues preferred.
• Effective verbal communication skills, including the ability to actively listen and explain complex information clearly and patiently to homeowners, tenants, community owners, and other related entities.
• Excellent written communication skills, including experience writing letters, memos, emails, summaries, and explaining complex information in a clear and accessible manner.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time management skills.
• Proficiency or ability to develop proficiency with Microsoft Excel, Word, and digital case management systems.

Responsibilities

• Mediate consumer complaints, with a particular focus on manufactured housing communities, which may involve extended advocacy.
• Analyze and research various topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist in investigations, litigation, and policy work.

Skills

Verbal communication

Written communication

Active listening

Time management

Research

Excel

Word

Case management

Collaboration

Investigations

Education

Bachelor's degree

Tools

Digital case management systems

Job description

Job Description

Job Description - MEDIATOR | Consumer Protection Division (Manufactured Housing Unit) (260007OW)

Description

The Attorney General’s Office is seeking to hire a Mediator to work in the Consumer Protection Division. The Division enforces the Massachusetts Consumer Protection Act (M.G.L. c. 93A) and seeks to protect consumers from abusive practices. The Division’s Manufactured Housing Unit enforces the Massachusetts Manufactured Housing Act (M.G.L. c.140, §§ 32A-32S), which provides legal protections to people who reside in manufactured housing communities (also known as mobile home parks). The Mediator helps answer questions from relevant stakeholders, advocates on behalf of residents of manufactured housing communities to enforce their rights, and mediates complaints filed by residents of manufactured housing communities.

Primary Duties

• Mediate consumer complaints, with a particular focus on manufactured housing communities, which may involve extended advocacy.
• Analyze and research various topics to provide information, referrals, and guidance to residents of manufactured housing communities.
• Collaborate with other government agencies and community partners.
• Assist in investigations, litigation, and policy work.

Position Type

Full-Time/Non-Exempt. Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.

Inquiries regarding position & status

Consumer Protection Division

617-963-2492

Qualifications

Position Requirements

• Bachelor’s degree or a minimum of four (4) years of relevant experience.
• Experience or familiarity with housing, landlord-tenant, and/or other consumer rights issues preferred.
• Effective verbal communication skills, including the ability to actively listen and explain complex information clearly and patiently to homeowners, tenants, community owners, and other related entities.
• Excellent written communication skills, including experience writing letters, memos, emails, summaries, and explaining complex information in a clear and accessible manner.
• Ability to listen well, read carefully, and assess complex situations.
• Effective research, organization, and time management skills.
• Proficiency or ability to develop proficiency with Microsoft Excel, Word, and digital case management systems.

The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

The application deadline is November 17, 2026 at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at [phone].

Primary Location

Job

Unclassified

Agency

Office of the Attorney General

Schedule

Full-time

Shift

Day

Job Posting

Number of Openings

1

Yearly

If you have Diversity, Aff … Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Non- Executive Branch Agency - 0000000000