Hybrid: Hotel Operations Strategy & Analytics Lead

Virgin Hotels Collection; Miami (FL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Virgin Hotels Collection in Miami seeks an Operations Strategy & Analytics Manager to partner with the COO and senior leadership, turning complex data into actionable insights across operations, strategy, and analytics.

You will own recurring performance reports and executive presentations, shaping the analytics framework to inform strategic decisions for the portfolio, including development pro formas and performance reviews.

Qualifications

• Experience with hotel/asset-level performance metrics (RevPAR, GOP, NOI, ROI)
• Advanced in Microsoft Excel
• Proficiency in data analysis tools (AI tools, SQL, Tableau, Power BI, or similar)
• Analytical rigor across ambiguous, multi-source data environments
• Ability to influence senior executives and drive analytics adoption
• High attention to detail and data integrity
• Highly organized and able to manage multiple priorities and deadlines

Responsibilities

• Analyze portfolio performance to identify challenges and opportunities; recommend strategic actions.
• Turn raw data into clear insights by building datasets and reports for strategic questions.
• Compile data from hotel tech stack (PMS, POS, CRM) into a clean foundation.
• Review configurations and usage to identify gaps and improve data quality.
• Produce executive and owner-ready presentations with recommendations.
• Translate complex data into visual narratives with charts and summaries.
• Collaborate with Finance, Revenue, Operations, GMs to drive performance.
• Foster a data-driven culture and track KPIs across the portfolio.
• Support Development by reviewing pro formas and onboarding new properties.
• Manage data stack, BI platforms, and AI capabilities; identify automation opportunities.
• Maintain organized shared files and documentation across departments

Skills

RevPAR

GOP/NOI/ROI

Excel

Tableau

Power BI

SQL

Analytical thinking

Executive influence

Attention to detail

Organization

Education

Bachelor's degree

Tools

SQL

Tableau

Power BI

Job description

Virgin Hotels Collection in Miami seeks an Operations Strategy & Analytics Manager to partner with the COO and senior leadership, turning complex data into actionable insights across operations, strategy, and analytics.

You will own recurring performance reports and executive presentations, shaping the analytics framework to inform strategic decisions for the portfolio, including development pro formas and performance reviews.