Hybrid Helpdesk Technician - Tucson IT Support

ManpowerGroup; Tucson (AZ); Hybrid; USD 47,000 - 49,000; Full time

Job summary

ManpowerGroup is seeking a Helpdesk Technician for our financial services client in Tucson, AZ. This onsite hybrid role supports desktops, laptops, mobile devices, and conferencing systems, handling Tier 1–2 issues with a focus on customer care.

You will log tickets, follow SOPs, assist with onboarding/offboarding, and participate in deployment projects while staying current with tools and processes to deliver reliable end-user support.

Qualifications

• 1-3 years of relevant technical support or helpdesk experience is required.
• Proficient with Windows and macOS, Microsoft 365, and common business applications.
• Understanding of networking fundamentals (Wi-Fi, DNS, VPN, etc.) and basic Active Directory tasks.
• Strong customer service orientation with a track record of resolving issues while building positive relationships.

Responsibilities

• Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace technology.
• Troubleshoot and resolve hardware, software, and connectivity issues at a Tier 1 and Tier 2 level.
• Serve as a first point of contact for walk-up support, offering timely and friendly assistance to all employees.
• Deliver exceptional customer service, maintaining professionalism, patience, and empathy even in high-pressure situations.
• Log all issues accurately in the IT ticketing system and ensure timely follow-up and resolution.
• Follow standard operating procedures and escalate issues as needed.
• Collaborate closely with other IT team members and departments to ensure cohesive support across the organization.
• Assist in setting up and supporting new user equipment, onboarding, and offboarding processes.
• Participate in deployment projects (e.g., OS upgrades, hardware refreshes, software rollouts).
• Stay current with technology trends and internal tools, adapting to changes in process and environment.
• Provide basic training or guidance to end users as needed on tools, software, and best practices.

Skills

Customer service orientation

Problem solving

Communication skills

Tools

Windows

macOS

Microsoft 365

Active Directory

VPN

Job description

ManpowerGroup is seeking a Helpdesk Technician for our financial services client in Tucson, AZ. This onsite hybrid role supports desktops, laptops, mobile devices, and conferencing systems, handling Tier 1–2 issues with a focus on customer care.

You will log tickets, follow SOPs, assist with onboarding/offboarding, and participate in deployment projects while staying current with tools and processes to deliver reliable end-user support.