Hybrid Helpdesk Technician — Phoenix

Greenberg Traurig, LLP; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Greenberg Traurig, LLP in Phoenix is seeking a Helpdesk Technical Support Specialist to join our Technology Team on a hybrid basis. The role supports attorneys and staff in a fast-paced environment, with focus on delivering reliable IT assistance and client service.

You will resolve technical issues, adhere to Helpdesk SOPs, and collaborate across teams. Excellent communication, analytical thinking, and attention to detail are essential for success in this role.

Qualifications

• Experience providing technical support in a fast-paced call center or professional services environment.
• Ability to explain complex technical information to non-technical audiences.
• Familiarity with information security protocols and ability to escalate security issues.

Responsibilities

• Provide technical support for attorneys and staff in a 24/7/365 call center.
• Resolve complex technical issues at point of contact and meet performance metrics.
• Assist with on-call support and other department activities as needed.
• Maintain and follow Helpdesk SOPs and document interactions in an IT ticketing system.

Skills

Communication skills

Analytical thinking

Attention to detail

Multi-tasking

Microsoft Office

Education

CompTIA A+ certification

CompTIA Network+ certification

Microsoft Office Specialist certification (Word)

Tools

IT ticketing system

Copilot / ChatGPT

Job description

Greenberg Traurig, LLP in Phoenix is seeking a Helpdesk Technical Support Specialist to join our Technology Team on a hybrid basis. The role supports attorneys and staff in a fast-paced environment, with focus on delivering reliable IT assistance and client service.

You will resolve technical issues, adhere to Helpdesk SOPs, and collaborate across teams. Excellent communication, analytical thinking, and attention to detail are essential for success in this role.