Hybrid Help Desk Technician — IT Support & Growth

GIS Communications LLC

Clearwater (FL)

Hybrid

USD 36,000 - 48,000

Full time

3 days ago

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Job summary

GIS Communications LLC is seeking a Help Desk Support Technician to join our IT support team in Clearwater, FL. The role provides first-line technical assistance to users and supports our technology infrastructure in a hybrid work environment.

Responsibilities include resolving issues via phone, email, or ticketing system, troubleshooting hardware and software, and documenting activity. A strong customer service mindset and basic Windows/M365 knowledge are valued assets, with opportunities for

Qualifications

High school diploma or equivalent required.
Basic understanding of Windows OS and common software.
Experience with M365 is a plus.
Excellent communication and customer service skills.
Strong troubleshooting and problem-solving abilities.
Ability to work independently and in a team.
Previous help desk or technical support experience preferred.

Responsibilities

Respond to and resolve basic technical issues reported by end-users via phone, email, or ticketing system (Atera).
Troubleshoot hardware, software, and network problems to identify root causes.
Escalate complex issues to higher-level support teams when necessary.
Document support activities and maintain accurate records of user interactions and resolutions.
Assist with setting up and configuring new hardware and software for users.
Provide guidance and basic training to users on common applications and systems.
Maintain knowledge of current technology trends and support procedures.