Hybrid Help Desk Technician – Remote & Onsite Support

Chandra Technologies, Inc; Augusta (ME); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Chandra Technologies, Inc. is seeking a Helpdesk Technician to join our hybrid support team located near Augusta, ME. The role handles inbound calls, remote assistance, and on-site visits on a rotating schedule to resolve hardware and software issues efficiently.

You'll work with end users, document processes, and coordinate with field technicians to maintain high service quality. Strong communication and teamwork are essential for success in this fast-paced environment.

Qualifications

• Experience providing helpdesk support for hardware, software and systems.
• Strong written and verbal communication skills.
• Ability to troubleshoot and diagnose PC-related issues in a call-center environment.
• Able to work with cross-functional teams and escalate issues as needed.

Responsibilities

• Handle inbound calls and remote assistance for end users.
• Perform advanced troubleshooting of PC issues and network problems.
• Install, configure and upgrade OS and applications.
• Coordinate with field technicians and document processes.

Skills

Technical support

Hardware & software troubleshooting

Level 1 support

Diagnostic procedures

Customer communication

Team collaboration

Tools

Call-tracking software

Job description

Chandra Technologies, Inc. is seeking a Helpdesk Technician to join our hybrid support team located near Augusta, ME. The role handles inbound calls, remote assistance, and on-site visits on a rotating schedule to resolve hardware and software issues efficiently.

You'll work with end users, document processes, and coordinate with field technicians to maintain high service quality. Strong communication and teamwork are essential for success in this fast-paced environment.