Hybrid Help Desk Technician - High-Impact Support

Egreenservices; Burbank (CA); Hybrid; USD 112,000 - 156,000; Full time

Job summary

Community Excellence Foundation in Burbank, CA is seeking a Help Desk Technician who thrives on challenging support scenarios. The role blends hands-on troubleshooting with ownership of hybrid project milestones, offering a pathway from first contact to resolved issues while upholding service quality.

You will contribute to legacy modules, optimize queries, and ensure platform reliability across the organization's in-scope environments.

Qualifications

• At least 4 years of standing behind your own estimates.
• Comfort owning the unglamorous middle of a hybrid project.
• A communicator who writes the meeting recap nobody asked for but everyone reads.
• Authorized to work in the United States without sponsorship.
• Comfort with the hybrid cadence of a Burbank-based operation.
• Proven TCP/IP results, ideally seasoned in Burbank, CA.

Responsibilities

• Pull Community Excellence Foundation's Work Ethic stack out of the CA region before the migration deadline.
• Watch Critical Thinking error budgets and pump the brakes before Burbank, CA burns through them.
• Reach into legacy Work Ethic modules and leave them cleaner than you found them.
• Tune database queries and schemas for high-throughput Community Excellence Foundation workloads.
• Tune Desktop Support queries until the CA database stops timing out under load.
• Backfill Wireshark test coverage on the riskiest corners of Community Excellence Foundation's codebase.
• Untangle the Remote Desktop dependency knots that have slowed Burbank releases for months.

Skills

Hybrid project ownership

Strong communicator

TCP/IP expertise

US work authorization

Job description

Community Excellence Foundation in Burbank, CA is seeking a Help Desk Technician who thrives on challenging support scenarios. The role blends hands-on troubleshooting with ownership of hybrid project milestones, offering a pathway from first contact to resolved issues while upholding service quality.

You will contribute to legacy modules, optimize queries, and ensure platform reliability across the organization's in-scope environments.