Help Desk Technician

Egreenservices; Burbank (CA); Hybrid; USD 112,000 - 156,000; Full time

Job summary

Community Excellence Foundation in Burbank, CA is seeking a Help Desk Technician who thrives on challenging support scenarios. The role blends hands-on troubleshooting with ownership of hybrid project milestones, offering a pathway from first contact to resolved issues while upholding service quality.

You will contribute to legacy modules, optimize queries, and ensure platform reliability across the organization's in-scope environments.

Qualifications

• At least 4 years of standing behind your own estimates.
• Comfort owning the unglamorous middle of a hybrid project.
• A communicator who writes the meeting recap nobody asked for but everyone reads.
• Authorized to work in the United States without sponsorship.
• Comfort with the hybrid cadence of a Burbank-based operation.
• Proven TCP/IP results, ideally seasoned in Burbank, CA.

Responsibilities

• Pull Community Excellence Foundation's Work Ethic stack out of the CA region before the migration deadline.
• Watch Critical Thinking error budgets and pump the brakes before Burbank, CA burns through them.
• Reach into legacy Work Ethic modules and leave them cleaner than you found them.
• Tune database queries and schemas for high-throughput Community Excellence Foundation workloads.
• Tune Desktop Support queries until the CA database stops timing out under load.
• Backfill Wireshark test coverage on the riskiest corners of Community Excellence Foundation's codebase.
• Untangle the Remote Desktop dependency knots that have slowed Burbank releases for months.

Skills

Hybrid project ownership

Strong communicator

TCP/IP expertise

US work authorization

Job description

3 years of wrestling with Help Desk Support taught you what good code feels like, and we want that instinct on our Help Desk Technician team. What you're signing up for is $112,000 - $156,000, a hybrid cadence, technology ownership, and a Community Excellence Foundation team that rewards nerve.

Key Responsibilities

• Pull Community Excellence Foundation's Work Ethic stack out of the CA region before the migration deadline
• Watch Critical Thinking error budgets and pump the brakes before Burbank, CA burns through them
• Reach into legacy Work Ethic modules and leave them cleaner than you found them
• Tune database queries and schemas for high-throughput Community Excellence Foundation workloads
• Tune Desktop Support queries until the CA database stops timing out under load
• Backfill Wireshark test coverage on the riskiest corners of Community Excellence Foundation's codebase
• Untangle the Remote Desktop dependency knots that have slowed Burbank releases for months

What You'll Bring

• At least 4 years of standing behind your own estimates
• Comfort owning the unglamorous middle of a hybrid project
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Authorized to work in the United States without sponsorship
• Comfort with the hybrid cadence of a Burbank-based operation
• Proven TCP/IP results, ideally seasoned in Burbank, CA

Somewhere between a startup and an institution, Community Excellence Foundation has spent years perfecting Hardware Troubleshooting for clients all over Burbank, CA. Diverse perspectives make our technology work sharper, and we deliberately seek them out.

Start strong at $112,000 - $156,000, grow with a mentor, settle into benefits, and enjoy flexibility that finally fits Burbank.

Live right now in Burbank, CA, and reviewing newcomers daily.

The version of you that already works at Community Excellence Foundation is just one application ahead.