Hybrid Help Desk Engineer: Build Coaching Infrastructure

Filetwigbay; Surprise (AZ); Hybrid; USD 74,000 - 105,000; Full time

Benefits offered by this job

Health plans

Dental plans

Vision plans

Bonuses

Job summary

Shopping Excellence Corp in Surprise, AZ is seeking a Help Desk Technician to own the full lifecycle of technology systems from prototype to production in a hybrid environment. You will contribute to sprint planning and roadmap discussions while mentoring newer hires and ensuring high-throughput performance.

The role requires CCNA experience and 4+ years working with networking in tech settings, with a compensation range of $74,000 to $105,000 plus benefits.

Qualifications

• Five or more years navigating technology cycles.
• Four+ years applying CCNA in a technology setting.
• Ability to excel in a hybrid, fast-paced environment.

Responsibilities

• Contribute to sprint planning, estimation, and technology roadmap discussions.
• Own the full lifecycle of technology systems from prototype to production.
• Reduce coaching setup times so operations run before AZ users notice.
• Mentor newer hires on wiring Coaching together within Shopping Excellence Corp.
• Tune database queries and schemas for high-throughput workloads.

Skills

CCNA experience

Prioritization

Networking

Decision making

Education

CCNA Certification

Job description

Shopping Excellence Corp in Surprise, AZ is seeking a Help Desk Technician to own the full lifecycle of technology systems from prototype to production in a hybrid environment. You will contribute to sprint planning and roadmap discussions while mentoring newer hires and ensuring high-throughput performance.

The role requires CCNA experience and 4+ years working with networking in tech settings, with a compensation range of $74,000 to $105,000 plus benefits.