Help Desk Technician – Growth Path in MSP (GA-based)

TeamLogic IT, Inc.; Georgia; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A Managed Services Provider in Georgia is seeking a motivated Entry-Level Help Desk Support Technician to provide Tier 1 technical support. This role involves troubleshooting various technical issues, supporting Microsoft 365 applications, and requires on-site availability. The ideal candidate has a foundational knowledge of IT, strong customer service skills, and a willingness to learn. The position offers opportunities for advancement within the company's technical career path.

Qualifications

• 0–2 years of professional, academic, or internship experience in information technology.
• Strong customer service skills and professional communication abilities.
• Willingness to learn and grow in a structured MSP environment.

Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and remote support tools.
• Troubleshoot common workstation, application, printer, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

Skills

Customer service skills

Basic networking concepts (TCP/IP, DNS, DHCP)

Windows operating systems

Microsoft 365 applications

Job description

A Managed Services Provider in Georgia is seeking a motivated Entry-Level Help Desk Support Technician to provide Tier 1 technical support. This role involves troubleshooting various technical issues, supporting Microsoft 365 applications, and requires on-site availability. The ideal candidate has a foundational knowledge of IT, strong customer service skills, and a willingness to learn. The position offers opportunities for advancement within the company's technical career path.