Hybrid Help Desk Specialist — Quick IT Support & Solutions

Raymond James; Southfield (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement savings

Paid time off

Job summary

Raymond James in Southfield, MI is seeking an IT Help Desk Technician to provide front-line hardware, software, and end-user support in a hybrid work environment.

The role emphasizes resolving end-user issues, following documented procedures, and maintaining knowledge of policies. An initial four-week onsite training is required, and associates may work in St. Petersburg HQ, Southfield, or Memphis locations.

Qualifications

• HDI Certification within 1 year of hire, Raymond James pays for three attempts.
• Hybrid work model with onsite requirement for training and collaboration.
• Associate-level IT education and foundational knowledge in computer systems.

Responsibilities

• Provide hardware, software, and end-user support per documented procedures.
• Handle data management tasks and support internal clients.
• Maintain Microsoft documents and databases, update knowledge bases.
• Follow policies and procedures to ensure service quality.
• Coordinate with support services to schedule tasks and training.

Skills

Verbal communication

End-user support

Guided work with supervision

Data management tasks

Policy and procedure understanding

Team coordination

Microsoft documents

Microsoft Office

Education

Associate's in Computer and Information Science

Associate's in Computer Systems Analysis

High School diploma

Tools

Microsoft Office

Databases

Job description

Raymond James in Southfield, MI is seeking an IT Help Desk Technician to provide front-line hardware, software, and end-user support in a hybrid work environment.

The role emphasizes resolving end-user issues, following documented procedures, and maintaining knowledge of policies. An initial four-week onsite training is required, and associates may work in St. Petersburg HQ, Southfield, or Memphis locations.