Hybrid IT Help Desk Specialist: Frontline Support

Raymond James; Memphis (TN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Raymond James in Memphis, TN, offers a hybrid IT support role delivering frontline help desk services for hardware, software, and applications. You will respond to inquiries, troubleshoot issues, and document resolutions while coordinating with in-office teams across HQs in St. Petersburg, FL and Southfield, MI.

The role includes on-site training during the first four weeks, with a mix of in-office days, and a focus on first contact resolution for end users.

Qualifications

• Associate degree or equivalent in IT or related field required.
• Strong technical troubleshooting and problem resolution skills.
• Familiarity with Windows and common IT applications.

Responsibilities

• Provide frontline hardware and software support for end users.
• Troubleshoot and diagnose IT issues and document solutions.
• Maintain and update Microsoft documents, databases, and IT records.

Education

Associate's: Computer and Information Science

Associate's: Computer Systems Analysis

High School (HS) (Required)

Tools

HDI Certification (within 1 year)

Job description

Raymond James in Memphis, TN, offers a hybrid IT support role delivering frontline help desk services for hardware, software, and applications. You will respond to inquiries, troubleshoot issues, and document resolutions while coordinating with in-office teams across HQs in St. Petersburg, FL and Southfield, MI.

The role includes on-site training during the first four weeks, with a mix of in-office days, and a focus on first contact resolution for end users.