Tech Support Agent I — Hybrid Career Path

SolvIT; Rochester Hills (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, FSA & Life

Paid Time Off

401(k) with company match

Fun and flexible work environment

Job summary

SolvIT, based in Rochester Hills, Michigan, is seeking a Help Desk Agent Level 1 for an onsite role with potential hybrid work. You will handle inbound customer inquiries, document issues, and determine when to escalate. Training will be provided to grow into a tech support career.

Ideal candidates have a High School Diploma, strong English skills, and a customer-service mindset. This position offers a reliable schedule and opportunities to learn automotive IT concepts in a collaborative

Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal English skills.
• Reliable attendance and ability to manage multiple priorities.

Responsibilities

• Document and summarize issues using a ticket system.
• Communicate with customers, coworkers, and supervisors by phone, email, or chat.
• Attend trainings and adapt to a fast-paced environment.
• Work flexible hours including possible early mornings, nights, or weekends.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Rapid learning

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Windows OS

MS Office Suite

Job description

SolvIT, based in Rochester Hills, Michigan, is seeking a Help Desk Agent Level 1 for an onsite role with potential hybrid work. You will handle inbound customer inquiries, document issues, and determine when to escalate. Training will be provided to grow into a tech support career.

Ideal candidates have a High School Diploma, strong English skills, and a customer-service mindset. This position offers a reliable schedule and opportunities to learn automotive IT concepts in a collaborative