Hybrid Desktop Support Analyst

100 Raymond James & Associates, Inc.; Denver (CO); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Parental leave

Job summary

Raymond James in Denver, CO, is seeking an IT Helpdesk Technician to resolve hardware and software issues with a hybrid work model. The role requires onsite presence three days per week, with initial training onsite for one week.

The total compensation includes base salary, benefits, and potential bonuses. The team supports end users across the organization, focusing on service quality and reliability.

Qualifications

• Associate’s degree and 2–3 years in a technical helpdesk or equivalent.
• Education Associate's, High School (HS) (Required)
• 2–3 years work experience in technical support

Responsibilities

• Install, configure, troubleshoot, and resolve hardware and software issues via phone, remote, or on-site visits.
• Monitor incidents and service requests in the call-tracking system with thorough documentation.
• Communicate technical concepts clearly to non-technical users.
• Support software installations and system configuration.
• Follow security and end-user policies.

Skills

Hybrid work

Customer service

Technical troubleshooting

Windows/macOS

Remote support

On-site visits

Documentation

Networking basics

Time management

Team collaboration

Education

Associate’s degree and 2–3 years of experience

High School diploma (Required)

Tools

Ticketing system

Remote access tools

Job description

Raymond James in Denver, CO, is seeking an IT Helpdesk Technician to resolve hardware and software issues with a hybrid work model. The role requires onsite presence three days per week, with initial training onsite for one week.

The total compensation includes base salary, benefits, and potential bonuses. The team supports end users across the organization, focusing on service quality and reliability.