Hybrid IT Helpdesk Administrator I

Automatic Data Processing, Inc.; Chicago (IL); Hybrid; USD 63,000 - 72,000; Full time

Job summary

The National Council of State Boards of Nursing (NCSBN) is seeking a service–oriented Helpdesk Administrator I to join the Information Technology team in a hybrid work arrangement. You will be the initial IT service contact, handling requests for hardware, software, user access, onboarding and asset management.

Reporting to the Helpdesk Manager, you will diagnose issues, document resolutions, and assist in projects while delivering excellent customer service to end users across the organization.

Qualifications

• Bachelor’s degree or 4+ years of relevant IT experience.
• 2+ years in IT support in a hybrid environment (helpdesk/NOC/service desk).
• Experience supporting end users with desktops, VoIP, OS, hardware, software, email.
• Familiarity with ticketing systems and remote support tools.
• Knowledge of Microsoft 365, Azure and Jamf preferred.

Responsibilities

• Analyze, log, categorize, prioritize and resolve IT service requests.
• Communicate incident progress and close tickets.
• Maintain and coordinate vendor support for devices and conference rooms.
• Track inventory and support approved apps and infrastructure (M365, Azure, Jamf).
• Assist onboarding/offboarding, including user access and equipment setup.
• Participate in IT projects and create support documentation and training materials.
• Support security, availability, privacy and performance processes.

Skills

Customer service

Troubleshooting

Communication

Problem-solving

Learning agility

On-call support

Education

Bachelor’s degree or 4 years experience

Tools

Ticketing systems

Remote support tools

Microsoft 365

Azure

Jamf

Job description

The National Council of State Boards of Nursing (NCSBN) is seeking a service–oriented Helpdesk Administrator I to join the Information Technology team in a hybrid work arrangement. You will be the initial IT service contact, handling requests for hardware, software, user access, onboarding and asset management.

Reporting to the Helpdesk Manager, you will diagnose issues, document resolutions, and assist in projects while delivering excellent customer service to end users across the organization.