Hybrid IT Helpdesk Administrator I

National Council of State Boards of Nursing, Inc.; Chicago (IL); Híbrido; USD 63 000 - 72 000; Tempo integral

Resumo da oferta

National Council of State Boards of Nursing (NCSBN) is seeking a service-oriented Helpdesk Administrator I to join the Information Technology team in a hybrid, Chicago-area environment. You will be the first point of contact for IT service requests, supporting laptops, printers, phones and end-user devices, and assisting with onboarding/offboarding, access control and asset management.

The role emphasizes strong troubleshooting, communication and problem-solving skills, with responsibilities

Qualificações

• Bachelor's degree or 4+ years in lieu of degree.
• At least two years in IT-related customer support in a hybrid environment.
• Experience with VoIP, desktops, operating systems, hardware, software and email.
• Familiar with service desk processes and ticketing systems.
• Experience managing mobile devices via a central admin console.

Responsabilidades

• Analyze, log, categorize, prioritize, investigate and resolve IT service requests; escalate issues when appropriate and document resolutions for future reference.
• Communicate incident progress to customers, ensure timely closure and share feedback to support ongoing service improvement.
• Maintain, repair and coordinate vendor support for company laptops, printers, phones, mobile devices and conference room equipment.
• Track technology inventory and support Microsoft 365, Azure and Adobe.
• Complete IT-related onboarding and offboarding activities, including user access, software installation, equipment setup and retrieval, mobile devices and stored data.
• Participate in IT projects and team meetings, report on task progress, analyze trends and create support documentation and training materials.
• Support the development and monitoring of improved processes and contribute to managing risks related to security, availability, compliance, privacy and performance.
• Participate in an on-call rotation schedule as needed.

Conhecimentos

Helpdesk experience

Customer service

Troubleshooting

Verbal and written communication

Formação académica

Bachelor's degree in IT or related field

Ferramentas

Microsoft 365

Azure

Jamf

Descrição da oferta de emprego

National Council of State Boards of Nursing (NCSBN) is seeking a service-oriented Helpdesk Administrator I to join the Information Technology team in a hybrid, Chicago-area environment. You will be the first point of contact for IT service requests, supporting laptops, printers, phones and end-user devices, and assisting with onboarding/offboarding, access control and asset management.

The role emphasizes strong troubleshooting, communication and problem-solving skills, with responsibilities